National Registry Officer

National Registry Officer - Wellington Based

Multiple Positions

Permanent, full-time

• Help support everyday New Zealanders
• Provide helpful and caring customer service for all involved in our Justice system
• Ensure our customers have all the information they need

Te Haeata/The Opportunity

At the Ministry of Justice, we put our customers at the forefront of everything we do. The work of our Centralised Services is pivotal in supporting Courts and Tribunals in enabling access to justice and delivering quality services to the people of Aotearoa.

Our Contact Centre is the first point of contact for anyone calling the Ministry, from wondering what time their local court opens, queries about Jury Duty to questions about upcoming hearings. All our calls are unique, with every touchpoint in this team viewed as an opportunity to help people. We do so one-call at a time with respect and kindness at the forefront.

This role is primarily focused on taking calls, and in time learning other tasks delivered across Centralised Services. These include data entry, processing customer applications, and responding to correspondence. The National Registry Officer role includes exercising powers as a Deputy Registrar of the District Court.

Ō pūkenga/Skills and Experience

No candidate will meet every single desired qualification. If your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you

To thrive in this role, you will bring:

• A passion for helping people
• Strong communication and relationship-building skills
• The ability to adapt in a fast-paced, ever-changing environment
• Strong computer competency and a willingness to learn
• A positive attitude, sound judgement, and the desire to go the extra mile
• High attention to detail when completing processing tasks

How to get your foot in the door:

• We will run an assessment centre via teams, during this assessment-centre we will talk to you about the role, run a group exercise and conduct a role play assessment.
• If progressed from assessment centre, you will be invited to an in-person interview
• Working hours from 8.00am-5.00pm Monday- Friday
• Anticipated start date: Monday 9 March 2026.

Mō mātou/About us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

The National Registry a friendly and diverse group, and we are all great communicators and relationship builders. This comes across in a strong team culture, where we are fun and supportive of one another, while still being focused on delivering stellar customer service. We encourage and inspire our teams through energy, enthusiasm, integrity and a consistent focus on what is important - excellent customer service.

Our staff say that for them it is all about:

"Trying to focus on what each caller actually needs and on finding a solution or directing them to someone who can help them. Communicating the information so they understand and finding the balance between too much and too little information."

Don't take our word for it, our team say - check out this link to see what it is like today.

Joining the Ministry of Justice means you will become part of an inclusive organisation that values you and the communities we serve. It's our promise to ensure our workplace is one where our people feel healthy and safe, supported and able to be themselves at work. We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated.

Ngā painga o tēnei wāhi mahi/What's great about working here

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4.4 weeks holiday leave
• flexible work hours where possible
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary

The remuneration band for this role is $60,729 to $80,794 - The appointing salary will be based on skills and experience.

Tono mai/Apply

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.

Applications close on Sunday 4th January; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.

If you have any questions, please contact erin.o'

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