Customer Service Agent

Are you ready to be part of a global company dedicated to providing sustainable high-tech solutions for farmers around the world? We are looking for a dynamic and motivated individual to join us as our new Customer Service Agent.

Who we are

At Sparex, you'll join a team that's passionate about making a real difference in the agricultural industry. As a leading supplier of agricultural parts and accessories—with over 60 years of history—Sparex is committed not only to delivering quality products for farmers and equipment operators but also to creating a supportive, rewarding workplace for its employees. Here, your contributions matter, your ideas are valued, and you'll be part of a collaborative, forward-thinking environment. Choose Sparex for a career where innovation is celebrated, your growth is encouraged, and your work helps build a sustainable future for agriculture.

Job Summary:

We are seeking a motivated and technically-minded Customer Service Agent to join our team in the agricultural parts sector. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a passion for helping customers find the right solutions for their machinery needs.

In this position, you will provide customer service and maintain professional standards. Responsibilities include supporting the Sparex dealer network and retail customers by serving as the primary contact for all parts inquiries and conducting timely follow-ups with dealers and company personnel.

The role also involves performing administrative tasks according to established procedures, soliciting and processing dealer parts orders to achieve sales targets, managing e-commerce activities, making outbound calls, and responding to related inquiries.

Your Impact

• ​​​Deliver excellent customer service by handling all inquiries professionally, responding quickly to calls and emails, and supporting counter, phone, and web orders.

• ​Efficiently handle administrative tasks, process orders, and manage sales calls, technical inquiries, and referrals with accurate documentation.

• ​Comply with all company policies, including health and safety regulations, and follow safe working practices.

• ​Deliver strong customer relationship management, implement CRM strategies, and support marketing efforts.

• ​Participate in training as agreed upon and assist customers in learning about our products and e-commerce site.​​

Your Experience and Qualifications

We prefer candidates with strong customer service experience in similar industries or practical knowledge of automotive/heavy vehicle parts distribution.

However, we welcome applicants who show proven customer service abilities that position us as the first choice for dealers and farmers seeking support.

Your Benefits

• ​​Competitive base salary

• ​A company's performance-related annual bonus

• ​Continuous in-house training

• ​Able to purchase Employee Stock Purchase Plan ( ESPP ) after a qualifying period ​

If this sounds like your next career move, we would like to hear from you. Please submit your resume.

AGCO/Sparex is an equal opportunity employer, and we encourage applicants from diverse backgrounds.

Employee development and growth are part of our company culture. If you are looking for an opportunity to work in an inspiring multinational environment for a leading global player of agricultural solutions, we look forward to receiving your application

Please note:

1. As an essential part of our hiring process, you will be required to undertake a National Criminal Check.
2. You are required to have New Zealand work rights, as no work/ visa sponsorship is offered with this role.