Business Improvement Manager

Business Improvement Manager

Company: Link Pharmacy Ltd

Location: Auckland, New Zealand

Industry: Health / Pharmacy / Beauty / Medical Aesthetics

Employment Type: Full-time

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About Us

Link Pharmacy is a well-established, New Zealand–registered pharmacy providing a comprehensive range of healthcare, wellness, and medical aesthetics services.

Our mission is to make quality health and beauty accessible to everyone by offering professional pharmaceutical care, premium wellness products, and safe, effective cosmetic treatments — all delivered in accordance with New Zealand's health and safety regulations.

We pride ourselves on combining clinical expertise, customer focus, and innovative service to promote the wellbeing and confidence of every client.

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About the Role

We are seeking an experienced and proactive Business Improvement Manager to drive operational excellence, compliance, and innovation across our pharmacy and aesthetic divisions.

This role involves analysing and enhancing business systems, optimising workflow, and ensuring that all operations meet New Zealand's healthcare and aesthetic service regulations.

The ideal candidate will be skilled in identifying organisational gaps, implementing process improvements, and promoting a culture of continuous learning and compliance.

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Key Responsibilities

Strategic & Operational Improvement

• Assist in developing objectives, strategies, and plans aimed at achieving customer satisfaction and efficient resource utilisation.

• Evaluate current business systems, retail processes, and aesthetic service workflows to identify inefficiencies and propose improvements.

• Direct teams toward more efficient organisational structures and implement sustainable solutions.

Compliance & Risk Management

• Ensure adherence to Medsafe, Ministry of Health, and related regulatory frameworks for both pharmacy and medical aesthetics operations.

• Review company processes related to prescription medicine handling, cosmetic injectables, and skincare treatments to ensure full legal and ethical compliance.

• Maintain accurate operational records, procedural manuals, and compliance documentation.

• Identify and mitigate risks related to service delivery, patient confidentiality, and professional practice.

Process Review & Implementation

• Conduct work studies to analyse and improve administrative, operational, and customer service procedures.

• Record and evaluate workflow charts, reports, and staff responsibilities to streamline communication and efficiency.

• Prepare proposals to revise job functions, redefine work processes, and address organisational challenges.

• Assist in implementing approved recommendations and developing new procedure manuals and staff training documentation.

Continuous Improvement & Collaboration

• Facilitate discussions with pharmacists, beauty therapists, and customer service teams to identify improvement opportunities.

• Encourage collaboration across pharmacy and aesthetic service teams to ensure seamless customer experience and regulatory compliance.

• Monitor performance and recommend strategies to maintain consistent quality and innovation.

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About You

Qualifications and Experience:

• Bachelor's degree in Business, Management, or a related discipline;

OR at least 5 years of relevant work experience in business improvement, operations, or compliance roles.

• Proven experience in process analysis, workflow optimisation, and organisational development.

• Understanding of regulated industries such as pharmacy, healthcare, or beauty/medical aesthetics.

• Strong analytical, communication, and leadership skills.

• Ability to adapt, collaborate, and implement changes effectively across teams.

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What We Offer

• A dynamic, supportive environment bridging healthcare, retail, and medical aesthetics.

• Opportunity to lead meaningful process and compliance improvements.

• Competitive remuneration and ongoing professional development.

• Exposure to both clinical and commercial aspects of New Zealand's pharmacy and beauty industries.

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How to Apply

If you are passionate about improving business operations and ensuring excellence within a regulated healthcare and aesthetics environment, we'd love to hear from you.

Please click "Apply Now" on SEEK and upload your CV and a short cover letter explaining your relevant experience and what motivates you to join Link Pharmacy.

Applications will be reviewed as they are received, and shortlisted candidates will be contacted for an interview.