Analyst – IT Service Assurance

Mō te tūranga | About the Role

As an Analyst – IT Service Assurance, you will centralise and uplift reporting and analytics across Technology Service Operations, supporting practices like Major Incident, Problem, Change, Release, Disaster Recovery and Availability Management. This foundational role ensures consistent reporting, trend analysis and supports governance, providing valuable insights to help teams and leaders make confident decisions.

Ko tō mahi | What you'll do

• Maintain and evolve core reporting artefacts, including daily reports, weekly scorecards and monthly or quarterly dashboards.

• Enable visibility across intertwined practices such as change, release, continuity, incident and availability.

• Support scalable assurance through data driven insights, proactive governance and modern ITSM practices.

• Contribute to the evolution of operational intelligence by leveraging AI analytics and DevOps aligned tooling.

• Provide admin and governance support.

• Gain hands on exposure across functions by providing backfill and support when required.

• Manage documentation and dashboards effectively.

• Explore data trends and support insights.

• Collaborate seamlessly with team members and provide backfill as needed.

• Absorb operational practices quickly and assist in high pressure governance activities.

• Adapt to dynamic tasks in evolving ITSM environments.

Nā tāu rourou | What will you bring

• Tertiary or bachelor's qualification in IT or related field, entry level ITIL certification preferred.

• One to two years in IT support or operations (or relevant internships), with eagerness for career progression.

• Basic skills in Excel, dashboards (Power BI basics) and service management tools.

• Strong organisational abilities, attention to detail and a learning mindset.

• Team oriented with empathy for operational pressures and adaptability to change.

• Interest in modern elements like AI analytics and scaled practices.

• Analytical curiosity and learning agility.

• Empathetic engagement and adaptability.

Westpac Hei Wāhi Mahi | Working at Westpac

As well as immersing yourself in a supportive team environment, you'll be offered some of the best banking, and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best

• Additional purchased leave options up to 4 weeks per year

• Banking benefits, insurance discounts and superannuation scheme

• Career growth – we promote internal capability; we have programmes that recognise star performers

• Generous parental leave – and top up government paid parental leave

• School holiday subsidy - help you balance work and family during school holiday

• Environmental and community care programmes

Ko mātou tēnei | Our Organisation
At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you

Tono mai ināianei | Apply Now

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

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