Senior IT Change

Mō te tūranga | About the Role

As Senior IT Change and Release Specialist, you will act as the operational lead and deputy to the Manager – IT Service Assurance, coordinating day-to-day operations for Change and Release. You will ensure both practices operate as a cohesive unit, champion process improvements and foster collaboration across teams.

Ko tō mahi | What you'll do

• Drive internal alignment and delivery focus for Change and Release, ensuring shared clarity on priorities, timelines and expectations

• Act as operational lead and second in charge to the Manager, coordinating and managing day to day operations

• Provide hands on support in both Change and Release functions, including direct involvement in operational tasks

• Mentor and support team members, facilitating knowledge sharing, coaching and capability uplift

• Chair Change Advisory Board meetings and associated forums

• Provide backfill support for IT Change Specialists and IT Release Specialists during absences

• Champion process improvements, embedding simplification, AI and other enhancements to uplift maturity and reduce operational friction

• Foster closer collaboration between Change and Release teams, identifying opportunities for integration

• Support the Manager by handling operational coordination

• Maintain strong working relationships with the IT Service Resilience Specialist and Analyst

• Contribute to cultural evolution, advocating for proactive, collaborative and accountable approaches

• Engage with Service Owners, Product Owners and Engineering leads to promote disciplined change and release practices

Nā tāu rourou | What will you bring

• Bachelor's in IT, ITIL 4 certification and experience with Agile or DevOps environments

• Eight plus years in operational roles, including four plus in senior or lead positions, and experience as both a Change Manager and Release Manager

• Strong mentoring and facilitation skills, with empathy and adaptability to support team members through change

• Versatile in tools, adaptable generalist mindset, with strong expertise in ITSM tools (such as ServiceNow), Excel and data analytics

• Flexibility to handle dual functions and backfill seamlessly

• Analytical versatility for cross practice reporting

• Continuity focus to maintain coverage during key business periods

• Collaborative bridging to unify team efforts

• AI utilisation for enhanced trend identification

• Delivery level influence and alignment

Ko mātou tēnei | Our Organisation
At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you

Tono mai ināianei | Apply Now

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

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