Customer Service Representative

Customer Service Representative – Contact Centre Service

Full Time, Permanent

37.5 hours a week: 7-day rotational roster, between 7am and 9pm

Based at Takutai Square | Britomart | Tāmaki Makaurau CBD

Mō te Tūranga - About the Role

Are you ready to take your customer service skills to the next level in a professional banking environment? As a Customer Service Representative in our Contact Centre, you will be the first point of contact for all our new and existing customers, delivering exceptional service on every call. Quick-thinking and solutions-focused, you will provide a refreshing and positive experience. We offer flexibility, comprehensive training, and ongoing support to help you succeed.

Your customer focus, strong technical accuracy, attention to detail, and numerical thinking ability will be your biggest assets in this role.

Key Responsibilities:

• Provide exceptional phone support to Westpac customers, addressing credit/debit card enquiries and resolving issues via inbound and outbound calls.
• Contribute to the success of the business and our customers through solution-focused interactions.
• Create a world-class customer experience by being empathetic, trusted, and knowledgeable.
• Bring a growth mindset to continuously improve and innovate within the bank, while developing your career.

Na tōu rourou - What will you bring?

To excel as a Customer Service Representative in our Contact Centre, you will need:

• Prior Customer Service Experience: Proven ability to handle customer inquiries, complaints, and provide effective solutions.
• Strong Communication and Rapport Building Skills: Ability to communicate clearly and build positive relationships with customers.
• A Passion for Helping People: Genuine interest in assisting customers and resolving their issues.
• Confidence in Learning New Digital Platforms and Tech Savvy: Comfort with using various digital tools and quickly adapting to new technologies.
• A Can-Do Attitude: Positive mindset and willingness to tackle challenges.

Career Advancement Opportunities:

At Westpac, we are committed to your professional growth. As a Customer Service Representative, you will have access to:

• Comprehensive Training Programs: Enhance your skills and knowledge with our extensive training resources.
• Mentorship and Support: Benefit from guidance and support from experienced professionals within the bank.
• Internal Career Pathways: Explore various career paths within Westpac, with opportunities to advance into roles such as Relationship Manager, Analyst, or other specialist positions.
• Professional Development: Participate in ongoing development programs to continuously improve and expand your expertise.

This is an incredible opportunity to join a reputable bank and make a significant impact. With your professional experience and dedication, you will thrive in our supportive and dynamic environment. Apply now to embark on a rewarding career journey with Westpac

Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best

• Additional purchased leave options up to 4 weeks per year

• Banking benefits, insurance discounts and superannuation scheme

• Growth and development – we provide opportunities for development and promote internal mobility

• Recognition - we recognise and reward our star performers

• School holiday subsidy - help you balance work and family during school holiday

• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you

Tono mai ināianei | Apply Now

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

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