Clinic Coordinator

CLINIC COORDINATOR - LOCAL DOCTORS - GLEN INNES

• Lead and support frontline clinic staff
• Ensure smooth daily operations and patient flow
• Full-time permanent role, 40 hours per week

Local Doctors is seeking a proactive and people-focused Clinic Coordinator to oversee daily operations at our busy clinic. You'll play a central role in delivering exceptional patient experiences, supporting staff, and ensuring efficient clinic performance.

As part of Tāmaki Health - New Zealand's largest independent primary healthcare group - you'll benefit from a supportive leadership network and contribute to equitable, accessible healthcare across our communities.

In this role, you will work alongside a team of doctors, nurses, and medical receptionists, ensuring seamless workflows, operational excellence, and a safe, welcoming environment for patients and staff.

Join the Local Doctors Glen Innes team, a busy GP and Urgent Care clinic open 7 days a week, with on-site x-ray and pharmacy, accessible by public transport and parking. Work alongside a warm, ethnically diverse team speaking multiple languages while gaining experience in both general practice and urgent care, supporting patients with everything from routine check-ups to acute treatments-an exciting opportunity to grow your healthcare career in East Auckland.

Key Responsibilities
- Lead, coach, and develop clinic administration and reception staff
- Ensure smooth day-to-day clinic operations, including patient flow, equipment, and facilities
- Oversee patient enrolments, invoicing, and billing accuracy
- Assist with staff rosters, workforce planning, and cover as needed
- Monitor and report on clinic performance (KPIs)
- Maintain compliance with health, safety, and accreditation standards
- Support recruitment, onboarding, and ongoing staff development
- Ensure exceptional patient care and professional communication

What We're Looking For
- Degree or relevant tertiary qualification (business or health administration preferred)
- Minimum 2 years' experience in healthcare administration, general practice, urgent care, or similar
- Strong leadership, coaching, and team management skills
- Proficiency with PMS systems (e.g., Medtech, Indici)
- Excellent organisational, reporting, and billing abilities
- Commitment to equity and understanding of Te Tiriti o Waitangi
- Legal right to work in New Zealand

Why Join Us?
- Be part of a passionate, purpose-driven healthcare team
- Gain leadership experience within NZ's largest healthcare network
- Grow your career while making a meaningful difference
- Competitive salary and benefits

How to Apply

Please apply with your CV and a cover letter outlining your experience and motivation for the role.

Only applicants with the legal right to work in New Zealand will be considered.