Operations manager, Social Housing

1 week ago

Wellington, Wellington, New Zealand Madison Recruitment Full time
  • Lead with heart – Guide teams supporting whānau into safe, stable homes.
  • Community impact – Make a real difference where it matters most.
  • Values-driven culture – Work with purpose, grounded in Te Tiriti o Waitangi

This is more than a job—it's a chance to transform lives. You'll join a dynamic, values-led organisation committed to social change. Your leadership will shape housing outcomes, strengthen communities, and deliver impact that matters. If you're ready to combine purpose with professional growth, this role offers the perfect platform.
Mō te tūnga | About the Role
Are you an experienced people leader ready to make a real difference in the lives of whānau and communities across Aotearoa?

We're seeking a Housing Operations Manager based in Tawa to lead a passionate team delivering emergency and social housing services that truly change lives.

This is your chance to join a values-driven organisation with a strong reputation for supporting vulnerable New Zealanders through practical, compassionate, and culturally grounded services. You'll play a key role in ensuring our housing programmes operate efficiently and align with the strategic goals set by the Ministry of Social Development.

What You'll Be Doing

  • Leading and empowering Team Leaders and housing staff to deliver exceptional, person-centred services
  • Managing the operational performance of multiple housing sites across the region
  • Overseeing budgets, rosters, and resources to ensure sustainability and compliance
  • Building strong relationships with community partners, funders, and stakeholders
  • Driving service quality, continuous improvement, and cultural responsiveness
  • Supporting the wellbeing, growth, and professional development of your team
  • Ensuring health, safety, and risk management practices are embedded across all services

Ngā pūkenga me ngā wheako | Skills and Experience
You're a natural leader with a calm, solution-focused approach and a strong understanding of the social housing or community sector. You can navigate complex situations, inspire others, and balance compassion with accountability.

You will bring:

  • Demonstrated experience in leading teams and managing operations across multiple sites
  • Strong people leadership and performance management capabilities
  • Proven ability to work effectively with diverse stakeholders and maintain strong partnerships
  • Solid financial and resource management skills
  • Excellent communication and relationship-building skills
  • Current full driver licence
  • Relevant tertiary qualification in property management or social services

Nōu te rourou | Why You'll Love Working Here

  • A collaborative, inclusive workplace where every voice is valued
  • Strong commitment to Te Tiriti o Waitangi and cultural responsiveness
  • Career growth opportunities and ongoing professional development including growth opportunities within a national organisation
  • Competitive salary package with vehicle, laptop, mobile and other benefits
  • Make a lasting difference every day

Me pēhea te tuku tono | How to Apply
Click
Apply Now
and upload your CV and cover letter telling us why you're the right fit for this role. We'll interview as we go, so apply now and don't miss out on this opportunity to make a difference.

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