Housing Support Manager

• Support our customers to achieve housing and social stability
• Be a part of a diverse and high performing team based in Upper Hutt
• Permanent opportunity at $83,594 salary + 5 weeks' annual leave + Other suite of benefits

Te Whiwhinga Mahi | Our opportunity
As our newest Housing Support Manager, you will work directly with a portfolio of our customers and their whānau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.

You will be supporting some of our low and medium needs customers and manage some disruptive behaviour situations as well. You will be skilled to hold difficult and courageous conversations with our customers and stakeholders when the situation demands.

You will visit our customers at their Kāinga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whānau. This also means that you will be able to travel long distance in and around the region.

You will also be required to work with our tenants on rent arrears and debt collection/recovery.

Ngā Pūmanawatanga Ōu - What You Will Bring
If you have the ability to build strong relationships, have courageous conversations and a genuine desire to transform our communities, then we would love to hear from you.

Here's What You Will Bring To The Role

• You'll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life.
• You'll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues.
• You'll be comfortable and skilled to work on rent arrears and debt recovery.
• You'll be technical savvy to quickly learn new tools and systems.
• Experience in tenancy, emergency or social housing space will be an added advantage.
• Added advantage if you have knowledge of Residential Tenancy Act.
• We need people who care as much as we do and are passionate about supporting customers who may have challenging housing and wellbeing needs.
• Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika.

As this role requires travelling around the local area, you will have a current and full NZ driver's license (pool vehicle provided).

Nōu te rourou - What's in it for you?
We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, and career development. These benefits are described in more detail here

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

Mō mātou - Our Organisation
At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ō Tātou Uara - Our Values
Our Values Were Developed By Us, For Us. They Unite Us As An Organisation And Guide How We Work Every Day. Our Values Are

• Manaakitanga - People at the Heart
• Mahi Tahi - Better Together
• Whanake - Be Bold

Tūhono mai - Join us
To view the position description and apply for this role, please follow the online process via If you have any questions about this role, please email

Applications close by 11.55pm on Tuesday 18th October 2025.
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.