Customer Service Facilitator

4 days ago

Palmerston North Central, New Zealand Enable New Zealand Full time NZ$45,000 - NZ$60,000 per year
  • Join a national organisation making a tangible difference for New Zealanders
  • Bring your fantastic customer service skills and empathy to a role that makes a positive impact to people's lives
  • Be a team player in a friendly, supportive team.

Ko wai mātau | Who we are

Enable New Zealand is a Crown-owned entity on a mission; to support disabled people and their whānau to live everyday lives in their communities. We do this by effectively managing access to equipment, modifications and information services for disabled people and their whānau on behalf of Disability Support Services (DSS) – Ministry of Social Development (MSD) and the Accident Compensation Corporation (ACC).

With our head office centrally located in Palmerston North, we deliver services to thousands of New Zealanders each year as Aotearoa's largest disability equipment provider.

Mō tēnei tūranga mahi | About this role

As a Customer Service Facilitator in the Contact Centre, you will engage with customers through phone, email, and our CRM system channels.  Your role will vary from organising collections of equipment for our customers to helping assessors and occupational therapists with their needs.

We're currently looking to hire casual staff to support our team and are seeking individuals who are flexible and available to work at short notice. Ideally, you'll commence as soon as possible and be based at Enable New Zealand's head office in Palmerston North.

Ngā mahi haepapa | Role responsibilities

  • Proactively engage with the customer and all key stakeholders and respond promptly to enquiries according to guidelines for customer service best practice
  • Process orders and service requests effectively and efficiently within agreed timeframes and with a high level of accuracy
  • Where required, resolve customer concerns in the most appropriate manner
  • Identify opportunities for improvement and regularly provide feedback on the efficiency of the customer service process
  • Demonstrate a commitment to customer-focused, quality service delivery

At Enable New Zealand, you'll be part of a purpose-driven organisation that values collaboration, innovation, and making a difference. Enable New Zealand is an equal-opportunity employer and encourages applications from people of all backgrounds, including those living with disability.

To learn more about the role, you can view the job description on BambooHR . To learn more about who we are and what we do, visit the Enable New Zealand website.

Applications close Sunday, 7 December 2025, but could close earlier as we will be shortlisting throughout the recruitment process, so ensure you apply early

Please note:Enable New Zealand doesnotoffer Visa Sponsorship, and you must be a NZ Resident or hold a valid NZ work visa to apply.

  • Customer Service Facilitator

    4 days ago

    Palmerston North, Manawatu, , New Zealand Mō tēnei tūranga mahi | About this role Full time NZ$40,000 - NZ$60,000 per year

    Join a national organisation making a tangible difference for New ZealandersBring your fantastic customer service skills and empathy to a role that makes a positive impact to people's livesBe a team player in a friendly, supportive team.Ko wai mātau | Who we areEnable New Zealand is a Crown-owned entity on a mission; to support disabled people and their...

  • Systems Specialist

    2 weeks ago

    Palmerston North, New Zealand Te Whatu Ora - Health New Zealand Te Pae Hauora o Ruahine o Tararua MidCentral Full time

    MidCentral actively seeks Māori into our workforce to reflect the community we serve. - Outcome driven? Ready for a challenge? - Are you customer focused with a passion for facilitating problem solving? - Do you want to be part of an awesome Digital Team! 40 hours a week Monday to Friday, 8am - 5pm **About the Role** The purpose of this role is to...

  • Womens Programme Facilitator

    4 days ago

    Palmerston North, Manawatu-Wanganui, New Zealand RYHR Full time NZ$60,000 - NZ$90,000 per year

    At Te Manawa Family Services we work with men, women, young people, children and families, helping them break the cycles of violence and abuse; helping them towards changed lives. There's no shame, no blame – and no excuses. It's about rebuilding relationships. It's about restoring trust and respect.  Due to an internal promotion, we're looking for a...

  • Womens Programme Facilitator

    4 days ago

    Palmerston North, Manawatu-Wanganui, New Zealand RYHR Full time NZ$60,000 - NZ$80,000 per year

    At Te Manawa Family Services we work with men, women, young people, children and families, helping them break the cycles of violence and abuse; helping them towards changed lives. There's no shame, no blame – and no excuses. It's about rebuilding relationships. It's about restoring trust and respect.Due to an internal promotion, we're looking for a Women's...

  • Social Hub Facilitator

    1 week ago

    Palmerston North, New Zealand MASH Trust Full time

    Are YOU - passionate about working with people, connecting with the community, and thinking outside the box! - experienced in developing and facilitating programs and workshops. - experienced in working with tanga whenua and people from diverse cultural backgrounds. - easy going and have a great attitude. - first aid certified or be willing to obtain one and...

  • System Specialist

    2 weeks ago

    Palmerston North, New Zealand MidCentral District Health Board Full time

    Outcome driven? Ready for a challenge? - Are you customer focused with a passion for facilitating problem solving? - Do you want to be part of an awesome digital team... **Our Organisation** Te Pae Hauora o Ruahine o Tararua MidCentral (MidCentral) is part of Te Whatu Ora, Health New Zealand and provides healthcare services to over 180,000 people across the...

  • Customer Service Coordinator

    2 days ago

    Palmerston North Central, New Zealand SPCA Full time

    ABOUT USThe SPCA helps protect over 30,000 animals every year. By rescuing, rehabilitating, sheltering and advocating for animals, we are directly improving their lives. Our Animal Services teams run our 28 Centres, from Kerikeri to Invercargill and they are essential in us being able to do the work we do.ABOUT THE TEAMOur Centre's are working hard rescuing,...

  • Customer Service Specialist

    2 days ago

    Palmerston North Central, New Zealand Foodstuffs North Island Ltd Full time NZ$40,000 - NZ$70,000 per year

    Customer Service Specialist – 6 months Fixed TermKo wai mātou – About usKia ora.  We're Foodies.  You know Gilmours, New World, PAK'nSAVE and Four Square right? That's usWith 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life.  Locally owned, we reflect the...

  • Customer Service Representative

    2 days ago

    Palmerston North, New Zealand NZ Post Full time

    Customer Service Representative | 12 months fixed term | Palmerston North - Monday to Friday: 09:00 to 17:30 - $26.06 per hour - Location: Palmerston North Customer Service Centre The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need...

  • Customer Service Representative

    6 days ago

    Palmerston North, New Zealand Insurance and Mortgage Network Full time

    We are looking for a reliable, proactive and adaptable individual with a passion for customer service and administration to join our friendly and committed Customer Service team focused on providing responsive outcomes for our customers. As a Customer Service Representative, you will be our customers' first point of contact. You will be responsible for...