Change and Release Specialist

He kōrero mō mātou | About Watercare
 

Ki te ora te wai, ka ora te whenua, ka ora te tangata
When the water is healthy, the land and the people are healthy

Now is an exciting time to join Watercare, we're planning to spend $14 billion over the next 10 years to ensure we can continue to support our growing city in a climate-resilient way. When you average that out, that's an investment of $3.8 million every day

He whakamārama mō te tūranga mahi | About the role

We're seeking a talented Change and Release Specialist to join our Digital team. Reporting to the Change Manager, you'll play a key role in ensuring smooth, efficient, and compliant delivery of digital changes across Watercare.

As a key member of the team, you will:

• Maintain and schedule activities for the development and deployment of digital changes.
• Gather information and track the status of all change requests and release implementations.
• Ensure adherence to change and release policies and processes for all environments (excluding Development).
• Analyse impacts and scheduling risks for projects introducing changes to production environments.
• Keep process, procedure, and work instruction documentation accurate and up to date.
• Produce and distribute weekly change and release meeting minutes.
• Provide robust reporting on change requests and releases, including exception reporting on high-impact, aborted, or unauthorised changes to identify process deficiencies and trends.
• Collaborate with Change Manager, Release Manager, delivery leads, and operations managers to manage effective code releases.
• Facilitate workshops with cross-functional squads to improve deployment speed and automation.
• Influence streamlined delivery practices across digital teams while maintaining quality and confidence.
• Ensure positive customer experience and promote a culture focused on meeting customer needs.
• Maintain strong stakeholder relationships to reduce escalations and backlogs.
• Encourage diverse thinking to solve issues affecting delivery.
• Support cross-functional skill development across core Watercare applications.
• Promote a high-performance team culture and share knowledge to drive engagement and professional growth.
• Collaborate across disciplines and actively coach others.
• Ensure value delivery and speed within cross-functional teams.
• Continually update and document processes for ongoing improvement under Change and Release Management.

Ngā pūkenga e rapu nei mātou | About you

In this role you will bring:

• Experience in change and release coordination within a digital or IT environment.
• Strong organisational skills and attention to detail.
• Ability to analyse risks and impacts across multiple projects.
• Excellent stakeholder engagement and communication skills.
• A collaborative mindset and willingness to share knowledge.
• Ability to work under pressure and manage competing priorities.
• Familiarity with ITIL or similar frameworks (desirable).

Ngā hua mōu | What's in it for you

We offer a competitive salary and staff benefits package including:

•    Training and development opportunities

•    Life and income protection insurance plans

•    Generous parental leave

•    Employee discounts at a range of large retailers

Me pēhea te tono mai | How to Apply

Come and join our team If you are looking for an exciting career opportunity with a fantastic team then please apply online today -