Quality Maintenance Program Technician

Company description:

Coca-Cola Europacific Partners (CCEP)

Job description:

As a company focused on making sure its customers are never too far away from a cold Coke or L&P, we have Frozen and Fountain postmix systems in all our McDonalds Restaurants in NZ. Unfortunately, we haven't found one that calibrates, fixes and pours "The Best Coke" itself yet. Until we do, we need our Quality Maintenance Program Technicians and right now we need one

The Role

Reporting to the Regional Technical Manager (UNI), you will lead our Quality Maintenance Program (QMP) throughout McDonalds sites. The Program is specifically designed by Coca Cola to ensure McDonalds always serves "The Best Coke". This role has been uniquely designed to deliver and ensure improved finished beverage quality, equipment reliability and most importantly customer satisfaction.

The role requires regional travel with overnight stays so the ability to work independently and autonomously is important to be successful in the role.

Key Responsibilities (Post mix and Frozen Equipment):

• Ensure Customer Appointments, where applicable, are met as per the Planned QMP call
• Significantly improve and maintain Beverage Quality
• Equipment is serviced within the specified schedule & timeframe.
• Proactive communication to internal & external customers
• Performs Preventative Maintenance and Quality Assurance when required as per the Planned Call and QMP inspection criteria
• Equipment is fixed on the first visit and does not require a repeat call using only the appropriate and necessary parts to repair equipment
• Accurate management of service vehicle inventory (spare parts)
• Correctly account for time at work using the appropriate Time & Attendance systems (e.g., Q Form)
• Update Equipment Inventory in Restaurants when required.
• Understand and comply with work practices associated with:
• Rostering, Time & Attendance
• Parts Management
• Outstanding goods receipts are actioned in a timely manner with all variances
• managed through relevant stakeholders
• Understanding of SAP systems

What do I need?

You will also need to be an early starter, energetic, driven and hardworking with excellent customer service skills. You will need to hold a full, clean driver's licence in order to service the LNI & SI region. Background in the electrical and/or appliance repair fields with a minimum qualification of Electrical Appliance Serviceperson, and hold a current practicing license. Refrigeration experience would be desirable but not essential as full training will be provided.

Your Benefits

You'll get a fantastic package that includes:

• Free monthly product allowances to share with family and friends.
• 8% Kiwisaver and Superannuation options for all permanent employees
• Employee Share Program - purchase a part of the business and get your shares matched up to $3000 per year
• Access to our wellbeing program, that includes a gym subsidy, proactive healthcare, discounted
• medical insurance, and EAP helpline.
• Great employee experiences including Coca-Cola Christmas in the Park, competitions, conferences,
• recognition programs, giveaways, and product launches.
• Free carparking at all CCEP locations
• Our world-famous learning and development program will set you up for future success -
• who knows where your CCEP career path will take you

You can read more about our benefits here

Working at CCEP

We are exceptionally proud to be recognised as one of NZ's Best Employers several years in a row We are successful because we are passionate, hard-working, and committed to our products, our customers and each other. CCEP is a place where people can grow, be happy and be well in a safe, open, and inclusive workplace. We are committed to equal employment opportunities for all employees and to providing employees with a safe work environment free of discrimination and harassment. We welcome candidates from a wide range of backgrounds, including individuals with disabilities, unique health or mental health requirements, and/or those who embrace neurodiversity to apply for our roles. If you need any accommodations or assistance during the recruitment process to ensure you can showcase your unique differences, please feel free to inform us in your application.