Customer Engagement Designer

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

He Waka Eke Noa | Creating Great Together

This is an opportunity for you to join our Data, Analytics & Strategy Domain as a Customer Engagement Designer. The Customer Engagement unit leads data-driven customer engagement orchestrated across channels. It comprises several specialist teams who work alongside other units of BNZ to design and advance the customer experience.

Mō te Tūranga | About the Role

We sat down with our General Manager Customer Engagement, who let us know the following about the role:

What is the team culture and environment like?

The team is supportive and open, working collaboratively to create an environment where we can continually develop. The diversity of the team allows us to bring our own experiences and strengths together to ensure we are consistently highly performing.

What projects / work will the candidate be working on now and into the next year?

Implementing a customer decision engine and 1-1 communications to enable data-driven customer engagement orchestrated across channels.

What are 5 day to day tasks the person in this role will complete?

• Support business stakeholders by evaluating potential value, providing consultancy, translating ideas into actionable requirements, and exploring data for Next Best Conversations.
• Implement Next Best Conversations via the Customer Decision Hub.
• Test Next Best Conversations prior to launch. Support quality assurance.
• Simulate effect of changes in collaboration with Analysts to understand the effect on the overall communication portfolio.
• Monitor Next Best Conversations technical performance daily. Raise and address if issues.

What is your management style?

I like to promote an open, supportive, and collaborative culture. I place a lot of trust in the team but I am always there to support when needed.

What is the most exciting thing about this opportunity?

You will be part of building a world leading capability for customer engagement

What will success look like for the candidate in this role?

An excellent knowledge of the Customer Decision Engine and how to implement Next Best Conversations (NBAs) and Campaigns. A strong portfolio of communications implemented and delivering brilliant outcomes for customers. Effective and efficient working processes for creation of NBAs.

What attributes will this person display in order to be successful in this role?

• 2+ years' experience in a data-driven marketing comms role or similar
• Proven campaign management, business analyst or data analysis experience, specifically in campaign or data delivery
• Strong interpersonal and communication skills
• Ability to manage multiple activities, priorities, and conflicting deadlines
• Marketing Automation experience (Salesforce Marketing Cloud, Marketo, Adobe Campaign)

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

This is an exciting opportunity to join us We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many."

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.