Customer Engagement Manager

5 days ago

Auckland, Auckland, New Zealand BNZ Full time NZ$80,000 - NZ$120,000 per year

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

This is an opportunity for a Customer Engagement Manager. Be part of a cross-functional team who design and deliver a Next Best Conversation communication programme to ensure BNZ proactively engages with customers about the right thing, at the right time and in the right channel. This is a fixed term position until the end of September

Mō te Tūranga | About the Role

We sat down with our General Manager Customer Engagement, who let us know the following about the role:

What is the team culture and environment like?

The team is supportive and open, working collaboratively to create an environment where we can continually develop. The diversity of the team allows us to bring our own experiences and strengths together to ensure we are consistently highly performing.

What projects / work will the candidate be working on now and into the next year?

Be part of the team who focus is on the ideation, design, build and measure of world class customer conversations and journeys.

What are 5 day to day tasks the person in this role will complete

  • Work with the Customer Engagement unit to build out a multi-channel Next Best Conversations programme.
  • Gain a deep understanding of customers' needs, life/financial stages and pain points.
  • Design and optimise 1-1 contact strategies
  • Ensure NBC's align with business priorities and portfolio strategies.
  • Overseeing the best practice development and delivery of NBC'

What is your management style?

I like to empower the team to be their best by providing all the support they need to succeed.

What is the most exciting thing about this opportunity?

You will be part of building a world leading capability for customer engagement This is a new team with a clear mandate to shape the future of customer engagement at BNZ.

What do we want you to know before you apply?

You will be joining a new and exciting team so there is ability to shape the role.

What attributes will this person display in order to be successful in this role?

  • Experience in a data-driven marketing comms role or similar.
  • Proven ability to design customer contact strategies/journeys across channels.
  • Experience leading marketing strategy and contributing to a high priority strategic business initiative.
  • Superb stakeholder management, interpersonal and communication skills.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

This is an exciting opportunity to join us We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many."

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.

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