Client Services Administrator

1 week ago

Whakatane, Bay of Plenty, New Zealand Ake Accounting Limited Full time NZ$45,000 - NZ$60,000 per year

Ake is a kaupapa-led accounting and advisory firm supporting businesses, Māori organisations, and whānau across Aotearoa. Our focus is on excellence, impact, and building long-term client relationships grounded in trust and tikanga.

We are looking for a dedicated Client Services Administrator to support our internal team and our clients.

The Role

This role is ideal for someone who enjoys variety, accuracy, and relationship-based service.

You will be responsible for:

  • Payroll processing
  • Trust account transactions, reconciliations, and audit-ready recordkeeping
  • Companies Office & Charities Services administration
  • Accounts payable and receivable
  • Monthly bank and credit card reconciliations
  • Processing paperless payables (Hubdoc or equivalent)
  • Maintaining accurate data feeds and coding
  • Preparing monthly management reports for Client Managers
  • Lease monitoring and income reconciliation
  • Supporting annual accounts preparation and finalisation
  • Preparing and sending client documents, tracking signatures, and managing workflow in FYI/XPM
  • Grants and Distributions Processing

About You

The successful candidate will bring professionalism, accuracy, and strong people skills.

You will ideally have:

  • 2-3 years' experience in administration, payroll, bookkeeping, or client services
  • Experience with Xero or other cloud systems
  • Excellent communication and problem-solving skills
  • Strong attention to detail and high accuracy
  • Ability to work under pressure and meet deadlines
  • A proactive, organised, and positive approach
  • Respect for Te Ao Māori and willingness to embrace tikanga
  • Confidence working with clients and building rapport

Why Join Ake?

We are guided by our values of Trust, Impact, Balance, Nurture, and Excellence.

You'll be part of a supportive, forward-thinking team committed to empowering clients and uplifting our community.

We offer:

  • A kaupapa Māori aligned work environment
  • Training and development opportunities
  • A meaningful role where your work truly makes a difference
  • A modern workspace in the heart of Whakatāne

How to Apply

Ready to make an impact?

Apply with your CV and cover letter to:

Applications close: 9 January 2026

Visit for the full job description.

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