Branch Manager

Company description:

ANZ Banking Group Limited

Job description:

Ko Mātou - About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Branch Manager within the Personal Banking Branch Network, you'll be a key member of the Te Hōpua Branch leadership team. This role is centred on leading people and driving branch performance. You'll be responsible for overseeing day-to-day operations, delivering exceptional customer service, achieving sales targets and ensuring full compliance with ANZ's policies and procedures. Your leadership will play a vital role in fostering a high-performing, customer-focused culture.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Permanent, Fulltime

Role Location: Te Hōpua/Tauranga Branch

Ka aha tō rā e kite ai? - What will your day look like?

As a Branch Manager, you will be responsible for the following:

• Lead and guide a team of passionate bankers to deliver outstanding customer experience and exceed branch objectives
• Monitor and manage branch performance across sales, revenue, productivity, and profitability, aligned with ANZ's Pillars of Performance.
• Ensure every customer interaction reflects ANZ's commitment to quality and care.
• Maintain a safe and compliant branch environment by upholding ANZ's policies, procedures, and risk standards.
• Identify opportunities to deepen customer connections and support their financial wellbeing.
• Create a positive team environment that encourages collaboration, development, and success.

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Business development and sales planning experience, demonstrating adaptability to change and a strong goal-focused approach.
• Leadership experience with a focus on team performance and development, fostering an inclusive environment and empowering others.
• Strong commercial acumen and business management capability, paired with self-driven initiative to achieve results.
• Excellent communication, interpersonal, and networking skills, ensuring collaboration and inclusivity across diverse teams.
• Well-developed leadership skills and a growth mindset, with proven ability to lead through change and inspire others.
• Previous banking experience, preferably in a retail branch environment, showcasing resilience and adaptability in dynamic settings.
• Confidence using digital tools to enhance customer engagement, combined with leadership attributes to drive innovation and success.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit can apply for this role by visiting ANZ Careers and searching for reference number

Te Rā Ōtinga - Job Posting End Date

Friday 21 November, 11.59pm, (New Zealand)