Customer Support Representative

7 days ago

Auckland, Auckland, New Zealand Humanitix Full time


Join the tech company that gives 100% of profits to charity.

At
Humanitix

, every ticket sold makes the world fairer. We're the first not-for-profit ticketing platform that redirects booking fees into
impact projects that are tackling the world's biggest problems

.

Since 2016, we've donated
$18 million

from booking-fee profits — and we're only getting started.

We're now looking for a
Customer Support Representative

to join our Auckland-based
Customer Success (CS) Team

— the humans behind our event hosts' happiness.


Full-time | Auckland, Grey Lynn (Hybrid; 2 days WFH)


Long-term working rights in New Zealand required

What You'll Do

Be the
go-to problem-solver

for event organisers and guests — across email, chat, phone & video.

Troubleshoot tech & ticketing issues, guiding customers with empathy and clarity.

Collaborate with product & engineering to surface bugs, trends, and feature ideas.

Create and update help-centre articles and FAQs to make life easier for users.

Represent the
Humanitix voice

— kind, human, helpful, and a little weird (in the best way).

Help build a fun, inclusive team culture where everyone can be themselves.

About You

You'll thrive here if you're empathetic, tech-curious, and love helping people succeed.

1+ year of customer-facing experience (support, success, or similar)

Tech-savvy instincts — quick to learn new tools & troubleshoot issues

Excellent written & verbal communication — you make complex things simple

Calm under pressure, patient, and able to de-escalate tricky situations

Curious, proactive, and collaborative — a genuine people person

Bonus if you've worked with SaaS or ticketing platforms, or used tools like Zendesk, HubSpot, or Intercom — but it's not required.

Why You'll Love Working Here

At Humanitix, your work directly funds
education and equality projects worldwide.

Competitive salary (
NZ$55–60K + KiwiSaver

)

Co-working office

in the heart of Grey Lynn / Ponsonby

Supportive, non-hierarchical culture — your ideas matter

Regular team events and our legendary annual retreats in Sydney

Our Values


Show up

– Go all-in for our customers and each other because we care.


Be bold

– Think independently, take smart risks, and share your ideas.


Keep it weird

– Bring your authentic self — shoes optional.


The world is not f*cked

– Choose optimism. Create progress. Be humane.


This is our second home

– We look after each other and take pride in the place we build together.

Ready to Apply?

Send us your
resume + short cover letter

telling us:

  • Why this role excites you
  • What impact means to you
  • What makes you
    you

(we love weird)

We make hiring decisions based on your
skills, experience, and passion

— not just job titles. Please include your
pronouns

and any
accessibility needs

for the interview process.

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