Banking Specialist

4 days ago

Christchurch, Canterbury, New Zealand Westpac New Zealand Full time NZ$45,000 - NZ$60,000 per year

  • Multiple opportunities in our Auckland CBD and Christchurch - Contact Centres

  • Full time, Permanent position

  • Rotational Roster

Mō te Tūranga - About the Role

As a Banking Specialist in Westpac Direct, you'll play a crucial role in helping customers achieve their financial aspirations. This role is primarily phone-based (inbound and outbound calls), with some email and digital communication. You'll have meaningful conversations and make real decisions that impact people's lives, especially around lending assessments.

What you'll do:

  • Lending Focus: Assess and process applications for personal lending products such as Credit Cards, Personal Loans, Overdrafts, and progress to Home Lending. You'll review applications, evaluate credit worthiness, and make responsible lending decisions using tools and policies.
  • Listening and Advising: Provide tailored solutions to meet customer needs, ensuring compliance with regulations and policies.
  • Proactive Engagement: Identify opportunities to offer further solutions, supporting customers' current and future financial goals.
  • KiwiSaver & Insurance Expertise:  We support customers with KiwiSaver and insurance products alongside lending solutions.
  • Customer Interaction: Deliver solution-focused conversations that contribute to customer success and business growth.
  • Exceptional Experience: Create high quality customer experiences by being empathetic, trusted, and knowledgeable.
  • Growth Mindset: Build a career in finance, starting with unsecured lending and progressing to secured home lending as you develop skills in credit assessment, financial analysis, and customer relationship management.
  • Time Management: Prioritize effectively in a fast-paced, agile environment.

Na tōu rourou - What will you bring?

We value attitude and presence as much as experience. Ideally, you'll bring:

  • Similar Industry Experience: Previous contact centre and/or financial industry experience preferred but not required.
  • Interpersonal Skills: Ability to guide customers to fast, effective outcomes using strong communication and rapport-building skills.
  • Customer Relationship Experience: Proven ability to build strong relationships in customer-focused roles.
  • Education: Tertiary education preferred.
  • Tech Savvy: Confidence in learning new digital platforms.
  • Passion for Helping: A genuine desire to help people achieve financial goals.
  • Positive Attitude: Growth mindset and willingness to learn.

Hours of Operation

Your ordinary hours of work are 7.5 hours per day between 8:00 am to 7:00 pm, Monday to Friday, and 8:00 am to 4:00 pm on Saturdays, totaling 37.5 hours per week.

Westpac Hei Wāhi Mahi | Working at Westpac
 

As well as immersing yourself in a supportive team environment, you'll be offered some of the best banking, and lifestyle benefits in the market along with:

  • 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best

  • Additional purchased leave options up to 4 weeks per year

  • Banking benefits, insurance discounts and superannuation scheme

  • Career growth – we promote internal capability; we have programmes that recognise star performers

  • Generous parental leave – and top up government paid parental leave

  • School holiday subsidy - help you balance work and family during school holiday

  • Environmental and community care programmes

Ko mātou tēnei | Our Organisation
At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you

Tono mai ināianei | Apply Now

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

28 November 2025

  • Business Banking Specialist

    6 days ago

    Christchurch, Canterbury, New Zealand ASB Bank Full time NZ$60,000 - NZ$80,000 per year

    Here at ASB, the customer is at the heart of everything we do. We are recognised as one of New Zealand's leading organizations with a highly engaged and talented workforce focused on accelerating the financial progress for all New Zealanders.Our Small Business team are committed to providing the best business offering to New Zealand. They are passionate...

  • Banking Specialist

    4 days ago

    Christchurch, Canterbury, New Zealand Westpac New Zealand Full time NZ$60,000 - NZ$120,000 per year

    Multiple opportunities in our Auckland CBD and Christchurch - Contact CentresFull time, Permanent positionRotational RosterMō te Tūranga - About the RoleAs a Banking Specialist in our Contact Centre, you will play a crucial role in identifying and addressing the banking needs of both existing and new Westpac customers, including personal and home lending...

  • Senior Associate – Banking and Finance

    6 days ago

    Christchurch, Canterbury, New Zealand Buddle Findlay Full time NZ$80,000 - NZ$120,000 per year

    The opportunityJoin Buddle Findlay's Christchurch banking and financial services team. The team advises a broad range of financial institutions - including New Zealand and offshore banks, building societies, credit unions, non‑bank lenders and deposit takers, insurers, brokers, remittance providers, issuers of FMCA products, and local authorities. Our team...

  • Client Director

    4 days ago

    Christchurch, Canterbury, New Zealand Kiwibank Full time NZ$100,000 - NZ$120,000 per year

    Enjoy 4 dedicated wellbeing days per yearSupportive work environment that prioritises your work-life balanceLead with impact while driving growth for yourself and your teamKō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.We're looking for a Client Director to join our team Someone who brings deep banking...

  • Senior Property Finance Analyst

    6 days ago

    Christchurch, Canterbury, New Zealand TSB New Zealand Full time NZ$80,000 - NZ$109,000 per year

    Christchurch and New PlymouthPermanent FulltimeAt TSB, you'll be part of a profit for purpose organisation, that empowers and enables you to be your best and make a positive difference for the people you work with, and the communities you are part of.About the roleTSB's Business and Property Finance Team comprises a nationwide team of ambitious, experienced,...

  • Client Director

    4 days ago

    Christchurch, Canterbury, New Zealand kiwibankpeople Full time NZ$120,000 - NZ$180,000 per year

    .video-container {position:relative;padding-bottom:56.25%;padding-top:30px;height:0;overflow:hidden;}.video-container iframe, .video-container object, .video-container embed {position:absolute;top:0;left:0;width:100%;height:100%;}Enjoy 4 dedicated wellbeing days per yearSupportive work environment that prioritises your work-life balanceLead with impact while...

  • Rural Registered Valuer

    3 hours ago

    Christchurch, Canterbury, New Zealand CBRE Asia Pacific Full time

    Job ID211403Posted07-Oct-2025Service lineAdvisory SegmentRole typeFull-timeAreas of InterestValuations/AppraisalLocation(s)Christchurch - Canterbury - New ZealandNZIV Registered Rural ValuerBased in ChristchurchBased from a brand new office in the heart of the CBDCBRE is the world's largest commercial real estate services and investment firm with 530 global...

  • Banking Specialist

    4 hours ago

    Christchurch Central, New Zealand Westpac New Zealand Limited Full time

    Banking Specialist, CanterburyVarious roles across our Canterbury BranchesFull time, Permanent positionVarious rosters available, including Monday to Friday or Tuesday to SaturdayMō te Tūranga – About the roleWe're here to help our customers build a better future — and as a Banking Specialist, you'll be right at the heart of that mission. Whether it's...

  • Business Banking Specialist

    2 weeks ago

    Christchurch, New Zealand ASB Bank Full time

    Here at ASB, the customer is at the heart of everything we do. We are recognised as one of New Zealand's leading organizations with a highly engaged and talented workforce focused on accelerating the financial progress for all New Zealanders. Our Small Business team are committed to providing the best business offering to New Zealand. They are passionate...

  • Banking Specialist

    6 days ago

    Show Place - Christchurch, New Zealand Westpac Full time NZ$60,000 - NZ$80,000 per year

    Multiple opportunities in our Auckland CBD and Christchurch - Contact CentresFull time, Permanent positionRotational RosterMō te Tūranga - About the RoleAs a Banking Specialist in Westpac Direct, you'll play a crucial role in helping customers achieve their financial aspirations. This role is primarily phone-based (inbound and outbound calls), with some...

  • Senior Associate – Banking and Finance

    6 days ago

    Christchurch, , New Zealand Buddle Findlay Full time NZ$90,000 - NZ$120,000 per year

    The opportunityJoin Buddle Findlay's Christchurch banking and financial services team.  The team advises a broad range of financial institutions - including New Zealand and offshore banks, building societies, credit unions, non‑bank lenders and deposit takers, insurers, brokers, remittance providers, issuers of FMCA products, and local authorities. Our...

  • Onboarding Specialist

    1 week ago

    Christchurch, New Zealand ASB Bank Full time

    **Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!** At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future. ASB is seeking a dedicated Onboarding Specialist to join our team on a permanent...

  • Customer Specialist

    4 days ago

    Christchurch Central, New Zealand ASB Bank Limited Full time

    Customer Specialist - Northlands Papanui and Riccarton (Part-Time Shifts available)Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.Te tūranga | The role:We have...

  • Customer Onboarding Specialist

    7 days ago

    Christchurch, New Zealand ASB Group Full time

    **Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!** At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future. ASB is seeking a dedicated Onboarding Specialist to join our team on a 12-month...

  • Events Specialist

    2 weeks ago

    Christchurch, New Zealand Ryman Healthcare Full time

    Looking for the next step in your events career? We have an exciting opportunity for an Events Specialist to join the Marketing Team! - Market a company in growth mode - Thrive in a fast-paced environment - Enjoy a varied and challenging work **About Ryman Healthcare** At Ryman, we believe the measure of a full life is one that gets richer with age. Ryman...

  • Application Support Specialist

    2 weeks ago

    Christchurch, New Zealand Ryman Healthcare Full time

    Join an organisation that values kindness, excellence, teamwork and innovation - Be part of a fast growing, forward-thinking Technology team At Ryman, we believe the measure of a full life is one that gets richer with age. Ryman has grown to become the largest retirement village operator in New Zealand. We own and operate 39 villages across New Zealand and 7...

  • Agribusiness Analyst

    5 days ago

    Christchurch, New Zealand Rabobank Full time

    At Rabobank, we’re proud to be the world’s leading specialist in food and agribusiness banking. Our Country Banking division forms the core business of Rabobank New Zealand, with 33 offices across the country. Key to our success in Country Banking are our passionate and talented team, who have a deep understanding of agriculture and are committed to...