Guest Services Agent

About The Role

If you are passionate about service and have a smile to match, we are seeking a Part-time Guest Services Agent.

We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.

This role covers different shifts during the week, weekends and public holidays. You will need to be flexible to work all rostered days and preferably come with a minimum of 1 years customer service or hospitality experience.

This role requires you to do porter duties from time to time and assisting in other areas of the hotel as needed.

This is a part time role minimum of 20 hours a week based at Sudima Christchurch Airport and the hourly rate is $25 - $26 per hour.

The primary objective of this role is to check guests in and out in a timely manner and amaze guests with outstanding customer service. On a daily basis, the successful candidate will:

• Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services.
• Should have a full New Zealand Drivers license.
• Able to drive hotel shuttle to escort guests.
• Record all luggage stored in an orderly manner
• Always keep the luggage storeroom tidy and accessible
• Must be updated on the knowledge of all room categories and amenities
• Ensure communication meetings are attended
• Fix small maintenance issues in the rooms
• Responsible for the Front Office operations and guest satisfaction of the departments
• Assist with guest enquiries
• Assist with valet parking and keeping a clear record of cars if required
• Must be responsible and careful when parking guest vehicles
• Ensure guest messages, dry cleaning are delivered in a timely manner.
• Ensure signage's are clear
• Guest luggage is stored in a secure area and placed in order
• Assist other departments in the successful operation of the business with a key focus on: guest service, guest relations and yield management.
• Regularly inspect the lobby and public area to ensure that the standards of the Hotel are maintained and comfortable for guests, clients as well as employees.
• Regularly monitor stock of brochures and information for guests
• Provide guest advice and assistance with tour bookings, restaurant, activities and directions

Requirements

The successful candidate will need to possess the following attributes:

• Confident, well motivated, enthusiastic and determined
• Takes pride in work and has exceptional attention to detail
• Flexible and adaptable in approach
• Ability to prioritise, work to deadlines and remain composed under pressure
• Work to a high standard, accurate and organised
• Approachable and flexible & a team player
• Committed to continuing professional development
• A full drivers licence
• NZQF level 2 or 3 (ANZSCO Skill Level 4)
• OR least one year of relevant experience may substitute for the formal qualifications listed above.

Benefits

He kura te tangata - We are all valued

As an employer of choice, we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too

• Discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels
• Meals on duty, staff parking and uniform provided

• Excellent reward & recognition events

• Service and anniversary gifts and benefits

• Wellbeing programme including Health insurance discounts

• Paid training and individual Employee Development Plans

• Training towards NZQA qualifications and our very own online digital learning platform

• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do.   As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too

Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.

Above all, we're looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that's passionate about putting people first.

Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office or email our Talent Acquisition Team at We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

E manawanui ana tātou - We care

Ka mahi tahi tātou - We work together

Ka whai tātou i te tika - We do the right thing