Administration Assistant

4 days ago

Upper Hutt, New Zealand Global 360 Full time

Are you ready to embark on a dynamic journey with a vibrant team?

Join our team in a role that promises excitement, challenge, and growth. We're seeking an individual with Customer Service experience who thrives in a fast-paced environment and exudes an outgoing and driven personality. 

About the Role:

Our ideal candidate would love to be challenged by a busy and diverse environment with a strong customer focus. This role and will suit somebody who is pro-active, organised and can work well under pressure. This role will be responsible but not limited to:

  • Navigate varying client portals to assist with maintaining compliance.
  • Manage and respond to client communication.
  • Distribute communications to the relevant internal stakeholders in a timely manner.
  • Provide feedback to internal stakeholders and clients for escalations.
  • Conduct weekly audits to ensure seamless claim progression.
  • Collaborate effectively with internal stakeholders to ensure seamless communication for alignment of organisational goals and objectives.
  • Regularly update internal systems to ensure notes are current.
  • Handle inbound calls from a diverse customer base.
  • Cultivate and maintain client relationships with care and professionalism.
  • Create positive experiences for our valued clients and customers.

About You:

Are you passionate about providing exceptional customer experiences? We're looking for someone with:

  • A background in customer service
  • A confident and professional manner
  • Exceptional communication and interpersonal skills
  • The ability to thrive under pressure
  • Proficiency in computer literacy
  • A positive can-do attitude with a commitment to driving great experiences for our customers
  • Share your knowledge and expertise with others, guiding them toward success and fostering a culture of continuous improvement within the team.
  • Exposure to office-based roles is beneficial, but not necessary
  • Previous call centre experience is advantageous, but not essential
  • Prior experience in the insurance or construction industry is a plus, though not mandatory

What's in it for You?

Unlock your potential with comprehensive training provided by our dedicated team and supportive leaders. Join a welcoming and passionate team culture where your efforts are recognised and celebrated. Enjoy an array of benefits, including:

  • Support and mentorship from experienced managers
  • Opportunities for future career progression
  • Access to cutting-edge technology and a modern office environment

About Us:

As one of Australia's premier building and construction companies, Johns Lyng Group boasts over 60 years of excellence. With a reputation for transparency and honesty, coupled with highly talented business units, we've experienced tremendous growth.

Please note: A criminal background check will be conducted as part of the recruitment process.

Join us in shaping the future of customer service excellence. Apply now and embark on a rewarding journey with Johns Lyng Group.

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