Nursing Administrator

Ko wai mātou? | Who are we?

Total Care Health Services are a leading and trusted provider of specialist nursing services across Aotearoa. We specialise in the assessment and management of acute and complex wounds, using advanced, evidence-based products and practices that lead the way in wound care.

Our work goes beyond wound management—we support clients with long-term injuries, palliative care needs, and rehabilitation, delivering tailored, compassionate services that make a real difference in people's lives. As part of our nationwide team, you'll have the opportunity to provide high-quality, personalised care while being supported by a collaborative and expert clinical team.

Mō te tūnga | About the role

We are looking for an Administrative Coordinator to join our community nursing team. In this role, you'll provide essential administrative support to ensure smooth delivery of nursing services. You'll be the first point of contact for clients and referrers, manage referrals and invoicing, and keep everything running efficiently behind the scenes.

This is a part-time role, shared with another team member, and includes flexible working days across the week/weekends on a rotating roster—perfect for balancing work with your lifestyle.

Ngā mahi | What you'll be doing

• Providing timely and accurate administrative support to the nursing team.
• Responding to phone calls and enquiries with professionalism and a customer-focused approach.
• Processing referrals promptly and ensuring compliance with policies and contractual standards.
• Managing invoicing for nursing services in line with ACC requirements.
• Coordinating allocations for nursing staff and following up on outstanding tasks.
• Building strong relationships with internal teams and external providers.
• Contributing to continuous quality improvement initiatives.

What are we looking for?

• Experience delivering health services in a community setting.
• Strong written and verbal communication skills.
• Proficiency with computerised business and client management systems.
• Excellent organisational skills with the ability to prioritise and manage multiple tasks.
• Self-motivated, analytical, and problem-solving mindset.
• Advantageous but we will train: Knowledge of ACC purchasing framework and health funding in NZ.

He aha tatou i whiriwhiri ai | Why Us?

• Be part of a supportive team committed to quality care.
• Opportunity to make a real impact in the community.
• Work in a dynamic environment where your skills are valued.

Please note: All applicants must have the right to work in New Zealand.

If you're ready to take the next step in your career and support a team delivering exceptional community nursing services, apply now with your CV and a cover letter explaining your interest in this opportunity.