Manager - Group Risk

About the Role

We are seeking a dynamic and experienced Manager – Group Risk to join our team in Auckland, reporting directly to the Head of Growth & Partnerships. This pivotal role involves hands-on management of key portfolios, ensuring seamless coordination and the delivery of daily activities for our valued business partners.

As the Manager – Group Risk, you will lead a team of technical experts, driving exceptional service and expertise to our clients. You will be responsible for managing day-to-day relationships with key accounts, overseeing workflow, and ensuring the performance of our Client Managers aligns with our Service Level Agreements (SLAs).

This role offers an exciting opportunity to contribute to business development and strategic initiatives, while fostering trusted relationships with business partners and delivering outstanding account management.

Key Responsibilities

• Lead and mentor a team of Client Managers to deliver professional, accurate, and efficient responses to client needs.
• Manage a portfolio of group risk clients, ensuring exceptional service delivery.
• Oversee the allocation of operational workflow within the team.
• Build and maintain trusted relationships with business partners.
• Provide hands-on account management for key client accounts.
• Review and improve existing processes, identifying opportunities for automation and efficiency.
• Participate in business development activities to grow an already successful portfolio.
• Drive organisational growth and improvement through active contribution to initiatives.
• Ensure accurate and timely processing of client and customer requests.
• Lead by example, providing coaching, training, and subject matter expertise to staff.

Skills, Experience, Knowledge and Attributes

• Tertiary education or equivalent work experience (5+ years).
• Proven experience in one or more of the following:
• People leadership and management.
• Leading teams in customer service environments.
• Group Insurance and/or Employee Benefits administration.
• Insurance, Finance, or Banking sectors.
• A continuous improvement mindset focused on efficiency, accuracy, and service excellence.
• Exceptional interpersonal skills and a commitment to exceeding customer expectations.
• Strong problem-solving abilities, results-oriented mindset, and excellent time management skills.
• Proven ability to build and nurture relationships with internal and external stakeholders.
• A proactive attitude with a high level of attention to detail.
• Highly effective communication skills (written and verbal), with strong negotiation and influencing capabilities.
• A mature, charismatic personality with the leadership and diplomacy to work effectively across all levels.
• A collaborative approach and ability to thrive in a dynamic team environment.
• Strong work ethic, self-discipline, and ability to work independently under pressure.
• Technical proficiency in MS Office 365, including Word, Excel, Access, and Power BI.

What We Offer

• Comprehensive reward and recognition program, including a base salary and benefits
• Subsidised medical insurance.
• Well-being program and flexible work-from-home policy.
• Learning and development opportunities to grow your career.
• A collaborative and inclusive work environment.

About Us

Gallagher is one of the world's largest insurance brokerage and risk management companies, with a global presence in over 130 countries. In New Zealand, we are known as Gallagher Benefits Services, providing tailored insurance solutions, private wealth, and employee benefits.

We are committed to delivering the highest standards of client care, guided by our Client Care principles and The Gallagher Way—a series of 25 tenets that shape how we do business.

How to Apply

This is an exciting opportunity for a motivated individual to lead a high-performing team, drive operational excellence, and contribute to the growth of a successful portfolio.

If you are passionate about delivering exceptional service and fostering strong relationships, we would love to hear from you

Note: Applicants must be based in Auckland and available for in-person interviews.

This is your chance to join a forward-thinking team and build a rewarding career in a dynamic industry. Apply now