Field Service Technician

Mo te tunga | About the role

We are seeking a highly skilled and customer-focused Field Service Technician to join our small team at Wellington Headquarters.

As a key member of our team, you will provide front-line technology hub and spoke services to our customers on a day-to-day basis.

In this role, you will be responsible for utilizing best practice incident and problem management processes to provide Level 1 and Level 2 support. You will also be accountable for coordinating with service providers to ensure the swift resolution of issues. This work is essential to ensuring business continuity.

This is a full-time position operating during Monday to Friday business hours, with on-call shifts on a rostered basis.

Due to system requirements, and the nature of this role, there is no option to work remotely.

Please Note: To be considered for this role, due to security requirements, you must have been an NZ Citizen for at least the last 10 years.

Nga pukenga me nga wheako | Skills and Experience

We are seeking a customer-focused IT professional with at least a few years of practical experience in end-user computing in a similar sized IT team. You will be someone who thrives on tackling complex technical challenges.

To be successful in this role, you must possess the following:

• Strong customer service skills and experience, including exceptional interpersonal skills.
• Practical computer troubleshooting skills, including 1st level and some 2nd level network problems.
• Full NZ Drivers Licence.
• Excellent analytical skills and problem-solving abilities.
• WAN/LAN competency.
• Practical Server knowledge.
• Strong understanding of Windows OS.
• Experience supporting Office 365 users.
• IT skills in desktop hardware and network environments.
• Ability to work independently and be results-oriented, as well as able to work to a flexible schedule.
• Knowledge of and experience with CITRIX.
• Knowledge of and experience with Microsoft Azure.

A formal qualification in computer science or an IT-related subject would be preferred.

Nou te rourou | What's in it for you

Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience. But that's just the beginning - safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.

NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all - irrespective of gender, ethnicity, ability, age, or family dynamics - NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.

Me pehea te tuku tono | How to Apply

Applications close on Thursday 20 November 2025.

Use the links on this page where you'll be directed to the Defence Careers website.

Please Note:

• All applications must be made online, via the Defence Careers website. Each listing contains the Position Description and a Contact Us option for any queries or technical issues.
• Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.
• Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made.

NZDF Employees/Members - please apply internally via the HR Toolkit; this will ensure that you are visible as an internal candidate.

NZDF Contractors - please apply via the Defence Careers website.

NZDF Reserves - please apply via the Defence Careers website if you cannot access the HR Toolkit.

Please Note:

To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria. Here's what you need to know:

Higher Level Security Clearance

• You must be a New Zealand citizen or you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa.
• At minimum, you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa, and you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last ten (10) years.
• You must have a ten (10) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.

If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.