Broker - Commercial, Smart Business

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate.

You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

About the role & you

We are looking a motivated individual to join our highly successful Broking Team in Auckland East (Ti Rakau Drive) as an SME Commercial Broker. This role requires working closely with SME clients to offer reliable and timely advice, as well as acting as the main liaison with underwriters. The ideal candidate will have strong work ethics with excellent communication skills, relationship-building, and time management abilities, and a strong commitment to delivering exceptional customer service. While previous experience in the insurance industry is a plus, it is not necessary as we provide comprehensive training.

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

A Certificate in Financial Services (NZQA Level 5) is required for this role, however, we understand that not all candidates may already possess this qualification. We are committed to supporting the professional development of our team members, and as such, for the right candidate, we offer a study support program where we will cover the costs and provide the necessary support for you to obtain your NZQA Level 5 qualification in Financial Services. So, if you have the drive and motivation to excel in this role but do not currently hold the required qualification, don't worry - we've got you covered.

How you'll make an impact

• Work collaboratively to service a portfolio of SME clients predominately via. phone and email
• Be a pivotal point of contact for clients and underwriters, providing timely and trusted advice
• Service renewals, new business, alterations and endorsements
• Set up new policies, arrange finance agreements and collecting premiums
• Resolve client queries (account queries, cover queries, policy amendments)
• Proactively develop and maintain client relationships by delivering outstanding customer experience
• Partner with the claims team to manage the claims process
• Provide clients with timely and accurate updates on insurance claims
• Develop and maintain strong client relationships to ensure trust and brand loyalty exists

Skills and Experience:

• Ability to build and maintain enduring relationships with clients and team members
• Previous insurance experience will be an advantage
• Pro-active and solution orientated with a focus on delivering results
• Strong administration skills with high attention to detail
• Working knowledge of Microsoft Office
• Excellent time management skills and the ability to work under pressure
• Confident verbal and written communicator
• A certificate in Financial Services (NZQA Level 5)

About us:

At Gallagher, we've been helping to protect what's important to people and businesses for more than 95 years. Gallagher is the world's third largest insurance brokerage and risk management companies, with a global network of brokers in over 130 countries.

We make success happen. We are stronger as one team and together we continually strive to make a difference, whether it's for our clients, our colleagues or our communities. Our shared values are core to our culture and are reflected in everything we do, as set out in The Gallagher Way.

We are committed to helping our people grow and succeed with us. By investing in learning and development at every level, we nurture the professional growth of our people at each step of their career path. We were recognised for our continuing commitment to our people with an 'Employer of Choice' award in 2023 HRD Awards New Zealand.

How to apply:

Click the "quick apply" button above, or for more information contact our friendly recruitment team via email at

Compensation and benefits

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We know you'll really enjoy being part of our professional, close-knit team. As part of the Global Gallagher group of companies, we have scale and multi-national reach with a Kiwi feel.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.