International Support Coordinator

2 days ago

Auckland, Auckland, New Zealand Inspired Education Group Full time

Inspired Education is the leading global group of premium schools, with a portfolio of 121 premium private schools spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.

In 28 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment.

By joining our award-winning team of over 13,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations. We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group.

ROLE SUMMARY:
ACG Schools offers an outstanding education for students from around the world. Our complete offering, plus our passion for excellence in education and a commitment to seeing our students succeed, is how we create bright futures for each of our students. We are looking for a new addition to our fantastic Admissions head office team.

The International Support Coordinator will work with the Head of International Student Recruitment (APAC) to maintain the agent and parent relationships to maximise student retention and provide exceptional student services. This position is based in Mount Eden, Auckland and is permanent, full-time and due to commence December 2025

KEY RESPONSIBILITIES:

  • Working with the ACG Schools Head of International Student Recruitment (APAC) to maintain agent relationships
  • Complete accurate assessment of applications and provide supporting documents to state the admissions outcom
  • Assisting the International Admissions & Operations Manager to respond to enquiries and agent requests in a timely manne
  • Overseeing all administration functions with the international team including managing all CRMs and systems, covering both admissions, student support and homestay functions
  • Working directly with students and parents to help assist using ACG portals and system
  • To have the required skills to arrange the roster of staff who manage the afterhours mobile for emergency assistanc
  • Fluency in both Mandarin and English is beneficial

THE IDEAL CANDIDATE WILL HAVE:

  • 3+ years of experience in international student support.
  • Flexible mindset with the ability to successfully manage ambiguity
  • Experience in advising students on academic programmes, career development, personal growth and referral to professionals as needed.
  • A comprehensive understanding of the New Zealand education system.
  • Excellent communication, organisational, and interpersonal skills.
  • An understanding of cultural and life challenges faced by students.
  • Attention to detail, and the ability to multi-task.
  • The ability to communicate information clearly in written and oral formats.

SAFEGUARDING STATEMENT
Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.

Visit our careers site for more information;

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