Reservations Coordinator

Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You'll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Oaks Auckland Hotel is looking for a full-time Reservations Coordinator who thrives in a fast-paced environment and is passionate about delivering exceptional service from behind the scenes.

You will play a vital role in managing and coordinating all aspects of the reservations process. From individual bookings to corporate and group stays, your attention to detail, organisation, and communication will ensure a smooth and efficient guest journey before they even arrive.

Key Responsibilities Include:

• Coordinate all aspects of the reservation process, from enquiry to confirmation, ensuring accuracy and efficiency.
• Act as the primary contact for group and corporate bookings, maintaining strong relationships with clients and stakeholders.
• Report directly to the Hotel Manager, keeping them informed of all reservation activities and trends.
• Support and train front office staff on reservation procedures and systems to ensure consistency and accuracy.
• Upsell hotel services and offerings during the booking process to enhance guest experience and maximise revenue.
• Assist the front desk team with guest service as required.
• Identify and implement opportunities for process improvement and greater operational efficiency.
• Ensure all health, safety, and security protocols are followed in line with company policy.

Shift Details (subject to change):

• Full time position
• Monday to Friday
• 9.00am to 5.30pm

Successful candidates will have:

• Previous experience in a reservations or front office role, preferably within a hotel environment.
• Strong Microsoft Office skills and proficiency with Opera (preferred).
• Excellent communication skills and the ability to build strong relationships with guests, clients, and team members.
• A proactive and solution-focused mindset, with a high level of organisation and attention to detail.
• A confident and approachable personality with a passion for delivering outstanding service.
• Flexibility to work weekends and public holidays as rostered.

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.