Functional Process Specialist

2 weeks ago

Albany, Auckland, New Zealand Mitre 10 Full time NZ$60,000 - NZ$90,000 per year

Join Our Team as a Functional Process Specialist on a 2 year-fixed term contract

Are you a retail superstar ready to make an impact? We're looking for passionate and experienced individuals to join our Albany based Support Centre team and play a key role in deploying our Programme ONE solutions across Mitre 10 stores nationwide.

You will act as the first level of support for our in-store teams, mentoring them through their deployment life cycle.

We have multiple roles available, and we're especially keen to hear from people with expertise in:

  • Inventory Management
  • Purchasing
  • Customer Service

This role involves extensive travel, so flexibility is a must.

Reporting to the Deployment Lead, you'll be responsible for but not limited to:

  • Provide first-line support to in-store teams, offering expert process guidance and SAP execution know-how
  • Tailor processes to suit individual store needs, aligned with the Mitre 10 Target Operating Model
  • Build strong, collaborative relationships with Programme ONE and store teams across the network
  • Work with the Learning Experience team to shape ongoing training and deepen in-store capability pre- and post-deployment

To be successful in this role you will have:

  • Proven retail expertise with deep operational insight
  • SAP experience preferred, confident navigating complex systems
  • Clear communicator across all levels - from store teams to senior stakeholders
  • Skilled in collaboration and workshop facilitation
  • Advanced Excel skills a plus, especially for data-driven decisions

What we offer:

This role offers the opportunity to work on Auckland's North Shore in a positive, fast paced environment that is stimulating and enjoyable to work in. We are a team moving forward and that is a result of our motivated, skilled team members. There is an attractive remuneration package for this role, generous staff buying privileges, life and trauma insurance, discounted medical insurance, birthday day off, flexible / hybrid working and more.

If you are a highly motivated individual who is passionate about being part of the Mitre 10 team and a company in growth mode, then we want to hear from you.  Please provide your CV, including your remuneration expectations, via this website.

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