Senior Platform Engineer

Platform Engineer - SMARTLY

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

A bit about Smartly, a Datacom company

We exist to make it simpler for Kiwi businesses to look after their people. We're known as the simple way to sort your payroll for over 20,000 businesses. Our slick software combined with our awesome support team help businesses pay their people on time, accurately and in line with legislation. Which I'm sure you'd agree is important stuff. 

We wholeheartedly believe that if you put people first, everyone wins. Great employees and great employee relationships are still one of the most valuable things a business can have. Look after them, and success however you measure it gets easier. Your people win, your customers win, you win.

About the Role (Your Why)

As a Platform Engineer, you'll be at the forefront of ensuring our platform's performance and resilience. You'll work in a dynamic, collaborative environment where your expertise in reliability, automation, and incident management directly impacts our customers' success and satisfaction.

What You'll Do

• Infrastructure & Automation: Design, implement, and maintain a robust, scalable infrastructure using cloud-native technologies and infrastructure-as-code practices.
• System Reliability: Develop and optimise monitoring, logging, and alerting systems to proactively detect issues and ensure high availability.
• Incident Management: Lead incident response, conduct thorough root cause analyses, and drive post-mortem reviews to prevent future disruptions.
• Collaboration: Work closely with development, security, and operations teams to align reliability goals with feature development and business objectives.
• Performance & Scalability: Optimise capacity planning and system performance to support a growing user base, ensuring a seamless experience even under peak loads.
• Process Improvement: Champion continuous improvement initiatives, automation best practices, and a culture of operational excellence across the organisation.
• Security & Compliance: Manage access levels to cloud services.      Ensure that operations adhere to security policies and industry standards.
• Backup & Disaster Recovery: Perform backups, implement restoration strategies, and perform disaster recovery and contingency plans to ensure business continuity.
• Cost Management & Optimization: Monitor cloud usage and capacity and ensure cost-efficiency.
• Capacity Planning: Analyse system metrics and performance to forecast future needs, ensuring the system can scale to meet demand.
• System Design & Engineering: Participate in the design of new software and systems, applying engineering principles to ensure reliability and scalability from the outset.
• Documentation & Best Practices: Maintain accurate documentation for cloud infrastructure and operational procedures to create a sustainable and knowledgeable environment.

What You'll Bring

• 5+ years in Site Reliability Engineering, DevOps, or a related field, preferably within a SaaS environment or fintech/HR space.
• 3+ years hands-on experience with Microsoft Azure platform.
• 3+ years web development experience using C# and .NET.
• Strong grasp of automation tools and proficiency in scripting languages, such as Powershell and Azure CLI for automation and scripting.
• Experience with monitoring solutions to ensure system health and performance.
• Hands-on experience with CI/CD pipelines, infrastructure-as-code IaC, containerisation.  Experience using Azure DevOps, Azure Bicep, Github, and Docker is preferred, but not required.
• Excellent analytical skills, a proactive mindset, and the ability to communicate clearly with technical and non-technical teams alike.
• A collaborative spirit with leadership qualities, eager to mentor peers and drive innovation in a fast-paced, evolving environment.
• Can drive work and deliverables independently.
• Strong understanding of network infrastructure and security concepts, including DevSecOps.
• Knowledge of cloud security best practices and experience in implementing data protection measures
• Certification with Microsoft Azure technologies, such as AZ-104 and AZ-400 is preferred, but not required.
• Experience with web development using React and SQL is preferred, but not required.