Visitor Experience Representative

Company Description

This role sits within the Destination Group which includes the Waikato Museum, Te Kaaroro Nature Precinct, Hamilton Gardens, H3 Venues (GLOBOX Arena and Events Centre, Claudelands, FMG Stadium Waikato and Seddon Park).

All our functions within the group have a clear role to play in promoting Kirikiriroa Hamilton as a great place to live or visit. Through our work, we strive to ensure the city has a thriving event scene and world-class destinations, bringing economic, cultural and social benefits to our city. We align to one of Council's main priorities – a fun city with lots to do

Job Description

He angituutanga: The opportunity

Are you enthusiastic about welcoming visitors, contributing to a dynamic service culture, and providing excellent customer service? Imagine starting your workday in a world-renowned garden paradise; an inspiring work environment that fosters growth and creativity.

Our Visitor Experience Representatives are based in our Hamilton Gardens Gallagher Visitor Centre. This is a role where every day offers a unique opportunity to make a positive impact on our visitors' experiences.

To find out more about Hamilton Gardens, Click Here.

We are looking for star service representatives who are just as passionate about service excellence and community engagement as we are.

Working across Hamilton Gardens, you'll be:

• Welcoming and engaging with visitors from diverse backgrounds.
• Providing friendly and informative assistance within the Gallagher Visitor Centre and in and around the gardens.
• Handling ticket and retail sales, scanning tickets outdoors and managing entry points. If required, deliver guided tours on occasion.
• Assisting the volunteers as required with daily tasks.
• Supporting with all aspects of venue and events as required, including bookings, set-up, pack down, and onsite assistance at the venue outside of normal business hours.
• Responding to visitor inquiries and feedback which may include providing local recommendations on what to see and do.
• Ensuring the safety and cleanliness of the Gallagher Visitor Centre.

This role will be directly reporting to the Visitor Services Manager; however you will be collaborating with the broader Hamilton Gardens team which includes participating in regular team meetings and training sessions.

We have two permanent roles roles available:

1x 40 hours per week in the summer reducing to 35 hours per week in the winter, to be worked on Friday - Tuesday

1x 40 hours per week in the summer reducing to 35 per week in the winter, to be worked Tuesday - Saturday

Qualifications

Oo puumanawa me oo wheako | Your skills and experience

• Exceptional communication and interpersonal skills.
• A passion for customer service and a friendly demeanor.
• Ability to handle cash and operate ticketing systems.
• Flexibility to work on weekends and public holidays.
• Keen interest in learning and sharing knowledge about our services and products at Hamilton Gardens.

We are looking for people who:

• Enjoy interacting with people and creating memorable experiences.
• Are problem-solvers and can think on their feet.
• Value teamwork but can also work independently.
• Are looking for a dynamic work environment.
• Have a proactive approach to learning and personal growth.

Additional Information

He aha te wariu o te utu kaimahi? | What's the salary?

The hourly rate for this job is $28.96.

Ngaa waahi whakarato painga kei a maatou: What we offer

• Flexible by choice; an award-winning flexible working policy.
• Opportunities for professional development.
• Two Wellbeing days per year.
• Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.
• Free annual health checks and flu vaccination.
• Ability to purchase additional annual leave.
• Eye testing/glasses cost reimbursement.
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Of course, you'll work in one of the world's top awarded garden venue. Your workplace changes with the seasons and enjoy the events that run throughout the year.

Me Tono Inaaianei: Apply Now

• View the position description.
• Click apply
• Complete your application.

Applications close on 8/10/2025.

Note: We will be shortlisting as we receive applications.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. This role is Safety Sensitive so a pre-employment medical including drug and alcohol test will be required. View more information about these checks and our commitment to the Privacy act here by clicking here

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.