Chief Services Officer

2 days ago

Wellington, Wellington, New Zealand IHC Group Full time

Message from the CEO Andrew Crisp

"We are entering an exciting time in the evolution of the organisation. This is a chance to join a great organisation making meaningful impact on the lives of New Zealanders.

We seek highly capable and value-driven individuals who will join the executive team to champion this next chapter. You will work at the nexus of vision and execution, ensuring that our historic values - dignity, fairness, inclusion, self‑advocacy, and mana - continue to guide us even as we adapt to changing policy environments, funding models, and community expectations. Your leadership will help bring coherence, energy, and strategic clarity to our many programmes and subsidiaries, and to galvanise internal and external stakeholders around shared purpose.

This is an extraordinary opportunity to lead in an organisation with deep roots, strong reputation, and a renewed ambition. As an executive, you will be entrusted to safeguard what has come before, while helping shape what comes next."

The Role

IHC is enhancing its national service delivery model to ensure high-quality, person-centered support for people with intellectual disabilities. We are seeking a Chief Services Officer (CSO) to lead the strategy, performance, and transformation of IHC's service delivery functions across Aotearoa.

Your Role

The CSO leads service operations, safeguarding, quality, workforce leadership, regional performance, and continuous improvement across the national service network. You will ensure services remain safe, compliant, culturally responsive, and grounded in the aspirations of the people IHC supports.

Key Focus Areas

  • Lead national service performance, culture, and operational excellence across regions
  • Oversee safeguarding, quality systems, incident management, and continuous improvement
  • Drive service transformation and workforce capability development
  • Strengthen partnerships with families, communities, Māori, and sector stakeholders
  • Ensure compliance with legislative, regulatory, and contractual requirements

About You

You will bring deep experience in disability, health, or social services leadership, with a strong understanding of regulated environments, quality systems, and safeguarding practice. You are a strategic, people-centered leader capable of influencing at all levels and fostering a culture of safety, respect, and high performance.

How to Apply

To express your interest, please submit your CV and a brief cover letter to , quoting vacancy reference
REF# 129 – Chief Services Officer
.

Please find the full position description on

Applications close:
Sunday 25 January 2026

For further enquiries, contact
John Bell
|

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