Financial Mentor Manager

About the role

Christians Against Poverty (CAP) is looking for an experienced Financial Mentor Manager to lead CAP's Financial Mentoring team through a pivotal season of growth and transformation as we deliver our new Debt Help services.

Reporting directly to the Head of Client Services, this role offers an exciting opportunity for someone with exceptional leadership skills to foster a culture of collaboration, continuous learning, and innovation.  

In this role, you'll be responsible for overseeing the day-to-day operations of a team of 10 Financial Mentors. You'll ensure our debt help service is delivered with excellence, and that the systems supporting the team run smoothly. Through strong operational oversight and people leadership, you'll empower the team to provide client-centred support that reflects best practice and CAP's values.

If you enjoy a fast-paced environment, leading during seasons of ambiguity and change and love a challenge, we would love to hear from you.

Key areas of responsibility include:

• Provide strategic oversight, direction and leadership for CAP's Debt Help Service
• Lead, manage, and support the professional development of the Financial Mentoring team, including strengthening the financial competency and sign off process for the team
• Provide coaching and support to the Financial Mentoring team to resolve complex client issues
• Ensure effective management of team workflow effectiveness and casework distribution
• Ensure documentation and effectiveness of service delivery processes
• Ensure improvements are implemented in response to CAP's strategic plan, feedback from the Lived Experience Advisory Group, and insights gained through client and creditor complaints
• Identify insights, trends and provide recommendations to improve CAP's services
• Build, maintain and strengthen relationships with internal and external stakeholders

About you

You are a qualified Financial Mentor and Financial Mentor Supervisor, excited to bring your professionalism and expertise to enable the greatest possible impact for whānau experiencing money chaos in Aotearoa.

You are an influential leader, who challenges yourself and others. You don't opt to take a path of least resistance. Instead, you leverage your skills and expertise to do what is right for the Kaupapa and the people you're serving.

You are ready to undertake a journey – not only committed to your own professional and personal transformation, but you are deeply invested in enabling transformation in others.

You'll also bring relevant experience for the role:

• A strong personal alignment with the foundational Christian philosophy, organisational identity, culture, and values of CAP
• 3+ years proven experience in a similar role
• 2+ years proven experience working in a client-centered service delivery
• Expert knowledge in consumer finance legislation
• Proven experience as a certified Financial Mentor, and supervisor
• Strong leadership, coaching and negotiating skills
• Familiarity with financial institutions, systems and practices in Aotearoa
• Excellent relationship building and people skills

Please refer to the Job Description for a detailed outline of the role, as well as the skills, abilities, and attributes we are looking for.

About CAP

Christians Against Poverty (CAP) is a professional and client-centric service provider. We are a not-for-profit organisation with a vision of ''Ending money chaos in Aotearoa''.

CAP provides free practical help and hope to people living in unmanageable debt and hardship. Partnering with over 150 local churches from Kaitaia to Dunedin, CAP releases New Zealanders into lives of fullness and freedom.

Each day we are guided by our three values: mutual thriving; giving our best to people we serve; with Jesus.

Read stories of lives changed at 

Some of the benefits of working at CAP

• You'll be joining an organisation with recognised expertise in the sector, committed to constant learning and development so we can consistently give our best to people we serve.
• Thrive in a flexible environment that puts priority on connection, growth, and ownership of your hauora/wellbeing.
• Cultivate and enrich your faith at the same time as your career, in a workplace committed to karakia/prayer, discernment and a 'with Jesus' approach.
• Work in a Te Tiriti-honouring organisation, drawing on the spirit of mutual flourishing inherent in Te Tiriti of Waitangi.
• Tangible benefits include EAP, flexible working options, 37.5 hour working week, at least 5 weeks' annual leave per year.
• Best of all – you will be a part of New Zealanders being released from money chaos, and taking steps towards Jesus.

Application Information

Please note that you will be required to disclose any convictions or pending charges in your application, and a Ministry of Justice vetting check, with acceptable results, will be a condition of appointment to this role. 

Please see CAP's Police Check Policy for more details.

There is no closing date for applying for this role – however the vacancy will close as soon as a suitable candidate is found. Get your application in now