Duty Manager

2 days ago

Riccarton, New Zealand Mnp investments ltd Full time

A Duty manager is responsible for leading staff in a way that provides an excellent customer service experience. They will also support the Manager and contribute to the effective running of the business. An Assistant Manager is required to step into the Managers role when required to cover operational demands or cover absent.

Key responsibilities
- Ensure staff understand the steps to creating an excellent customer service experience.
- Ensure the stock levels are recorded and financial records are maintained.
- Receive bookings, greeting guests, take orders and serve customers.
- Undertake tasks assigned by restaurant manager.
- Ensure customers receive excellent service, are keen to return and refer the business to others.
- Ensure staff meet the requirements of their allocated areas and provide assistance to other staff when required.
- Keep relationships with promoters and organisers positive.
- Train staff in product knowledge, customer services and provide regular feedback to the staff during their shift.
- Ensure promotional displays are well laid out and fully stocked.
- All cash handling is accurate and follows company policy.
- Become confident in all Management areas so you can confidently step into their role when required.
- Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
- Support and help develop a positive workplace culture.
- Demonstrate excellent interpersonal communication skills.
- Responsibly manage all business resources within accountability levels.
- Comply with all employment obligations.
- Promptly undertake to complete all reasonable and lawful instructions and directions given.
- Serve the business in good faith, promoting and protecting the business's best interests.
- During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfilment of the duties, responsibilities, obligations and instructions related to employment.
- Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace.
- Liaise with the suppliers and negotiate price of the goods purchased when required.

Qualification and Experience
- Proven experience.
- Basic business acumen and ability to understand numbers.
- Minimum 1 years customer service experience.
- Experience in managing/ leading a small - medium size team.
- Manager’s certificate preferred but not essential.

**Salary**: $23.00 - $26.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Riccarton, Canterbury: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Graduate Diploma / Graduate Certificate (preferred)

**Experience**:

- working: 1 year (preferred)

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