Senior Customer Support Engineer

2 days ago

Christchurch, New Zealand Tait - New Zealand Full time

**We Go Beyond for A Safer World**

For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.

**Te Tūranga - The Role**

As a member of the Level 3 Support Services team, the Senior Customer Support Engineer is a leading technical resource for delivery of support and information to Tait teams and customers around the world via remote electronic mediums and at times, on-site technical support services.

The Senior Customer Support Engineer encompasses broad and well-developed technical skills. In this role, you will act as a Subject Matter Expert when it comes to operating and configuring complex radio systems and diagnosing non-conforming functionality to an operating system level.

To find out more about the role, please visit our Careers site to download the full position description.

**Ō Pūkenga - About You**

This role will provide the leadership required to other engineers to achieve the team goals, this may mean supporting other functional areas, international travel, and providing after hours on call support.

To be successful in this role, you will have an Engineering degree/diploma/certificate in a related field or the equivalent work experience, as well as:

- A highly developed practical knowledge of radio systems, including RF system design and installation is desired
- Experience with Linux/Unix operating systems at the command line level
- IP networking experience including Security Certificates, Routing for DMZ's/Firewalls, and Cloud integrated systems
- LTE / Wifi technologies experience
- Experience with DMR and/or P25 Digital Radio Infrastructure and Terminals configuration and support
- Prefer at least 5 years' experience with Land Mobile Radio equipment, trunking systems, and/or LTE integrated systems
- Preference for some familiarity with the concepts and usage of ITIL Service Management principles
- Testing of solutions and software - methodology and the execution

**Ngā painga - what's in it for you?**

We are an employer that is committed to making a difference for families and communities and supporting people to build rewarding careers. We achieve this through employing people who connect with our core Company Values (Commitment to listen. Courage to Act and Integrity to Deliver). We are committed to investing in our people, developing both individuals and teams to support a high-performance culture.
- We prioritise your wellbeing through health insurance, annual flu vaccinations and extra sick leave in your first year.
- We provide a comfortable work environment through modern office facilities with free onsite parking, gym, and café.
- We recognise your commitment through long service benefits.
- We balance work with fun through our active social club

**Ko koe pea tēnei? - Sound like your kind of role**

Applications will be assessed as they are received, and your CV will be held unless you contact us to requesting this to be removed.

Applications will close Sunday 26th January 2025.

  • Senior Customer Support Engineer

    4 days ago

    Christchurch, New Zealand Tait - New Zealand Full time

    **We Go Beyond for A Safer World** **Te Tūranga - The Role** **Senior Customer Support Engineer** As a key member of the **Level 3 Support Services team**, you will be a leading technical resource, providing advanced support and guidance to Tait teams and customers worldwide through remote communication channels and, when required, on-site support. This...

  • Senior Customer Support Engineer

    4 days ago

    Christchurch, New Zealand Tait - New Zealand Full time

    **We Go Beyond for A Safer World** **Te Tūranga - The Role** **Senior Customer Support Engineer** As a key member of the **Level 3 Support Services team**, you will be a leading technical resource, providing advanced support and guidance to Tait teams and customers worldwide through remote communication channels and, when required, on-site support. This...

  • Senior Tech Support Engineer

    2 weeks ago

    Christchurch, New Zealand Super Retail Group Full time

    Located onsite in Canterbury - Excellent benefits, including discounts across all brands Behind some of Australasia’s most iconic retail brands is Super Retail Group, with well-known household names like BCF, Macpac, rebel and Supercheap Auto as part of the Super Retail Group family. We have a network of over 670 stores across Australia and New Zealand...

  • Senior Network Support Engineer

    6 days ago

    Christchurch, New Zealand Airways Full time

    My First Name- My Last Name- - Friend's Mobile No- Friend's First Name- Friend's Last Name- Friend's CVSend Cancel **Senior Network Support Engineer**: **Firstly, a bit about us** Airways is one of the world’s leading providers of commercial Air Navigation Services, responsible for managing all domestic and international air traffic operating within New...

  • Senior Software Engineer

    2 weeks ago

    Christchurch, New Zealand Tait - New Zealand Full time

    **We Go Beyond for A Safer World** **Senior Software Engineer** **Te** **Tūranga** - The Ro**le** We are seeking a Senior Software Engineer to join our team. This is a hands-on role requiring expertise in all phases of the product lifecycle, particularly for complex systems. Responsibilities include reviewing and critiquing designs and training others in...

  • Senior Software Engineer

    1 week ago

    Christchurch, New Zealand Jade Software Full time

    **Senior Software Engineer - Product Business Unit** **Full-time, Christchurch based position** **Shape the future. Build what’s next. Stop financial crime.** At Jade Software, we don’t do average. We’re a purpose-led technology company with bold ambitions: to build world-class products that help businesses tackle their toughest challenges. As a...

  • Senior Mechanical Engineer

    4 days ago

    Christchurch, New Zealand Tait - New Zealand Full time

    **Senior Mechanical Engineer** **We Go Beyond for A Safer World** **Te Tūranga - The Role** We have an exciting opportunity in our Christchurch Head Office for an experienced **Senior Mechanical Engineer** to join our new product development-focused Mechanical Engineering team on a permanent basis. The duties of the role will include: - Requirements...

  • Civil Engineer

    2 weeks ago

    Christchurch, New Zealand Found People Full time

    Join a leading Engineering & Project Management company. - Career progression towards leading and guiding the Civil team. - Challenging commercial & industrial projects, not your 'run-of-the-mill'. **About the company** Leading, medium-large, full-service engineering and project management company with offices across Australia. Offering engineering design...

  • Civil Engineer

    4 days ago

    Christchurch, New Zealand Found People Full time

    Join a leading Engineering & Project Management company. - Career progression towards leading and guiding the Civil team. - Challenging commercial & industrial projects, not your 'run-of-the-mill'. **About the company** Leading, medium-large, full-service engineering and project management company with offices across Australia. Offering engineering design...

  • Senior Customer Support Analyst

    6 days ago

    Christchurch, Canterbury, New Zealand Tait - New Zealand Full time NZ$80,000 - NZ$120,000 per year

    We Go Beyond for A Safer WorldSenior Customer Support AnalystChristchurch • Full time • Shift-based (24/7 roster)Te Tūranga – The RoleWe are excited to invite applications for a Senior Customer Support Analyst to join our Service Management Centre (SMC). In this critical role, you will help ensure the operational excellence of our clients' essential...