Senior Tech Support Engineer

2 weeks ago

Christchurch, New Zealand Super Retail Group Full time

Located onsite in Canterbury
- Excellent benefits, including discounts across all brands

Behind some of Australasia’s most iconic retail brands is Super Retail Group, with well-known household names like BCF, Macpac, rebel and Supercheap Auto as part of the Super Retail Group family. We have a network of over 670 stores across Australia and New Zealand where the talent of our teams and their passion for providing an experience, inspires our customers leisure time and drives our culture of innovation and opportunity.

**About the role**

As the Senior Technical Support Engineer, you are to provide prompt and friendly technical support to all members of the organisation. This includes assistance with all thing’s technology related. You will support, manage, review, implement and maintain the day-to-day operations. This will be via telephone, kiosk and face-to-face.

You will be focused on service excellence with outstanding senior stakeholder engagement experience whilst maintaining a collaborative approach to achieving the required outcomes. This will be an opportunity for you to support team members through knowledge sharing and contribute to a learning culture. You are expected to develop your knowledge on the latest technologies and industry best practices.

**About You**:

- Demonstrated experience in a Technical Support Engineer role
- Experience with Microsoft Exchange / O365 Hybrid environment, on-boarding/off-boarding, troubleshooting and isolating problems within the environment
- Working experience with ITIL framework and major incident management
- Ability to work under pressure with at times conflicting priorities
- Customer driven, proactive and can work with mínimal supervision contributing ideas and suggestions for improvement
- Experience with Microsoft Server 2003-2016 and Azure AD including core services: AD, Group Policy, PowerShell scripting, Sites/Services, DHCP, File/Print, DFS, Replication and Storage.
- _ Experience with rostered after hours support for a large user base_

**Why us?**
- Home to iconic retail brands including Rebel, Supercheap Auto, BCF and Macpac, Super Retail Group is transforming to become a world class omni-retailer. You will be based within the Macpac Head Office working with a team who are as passionate about their work and our products as our customers are about their own leisure interests, be it Sports, Health, Fitness, Auto or Outdoor Leisure._

Our offer to you is a workplace supporting flexible work arrangements, the opportunity to work for one of Australasia’s Top 10 ASX listed retailers, generous discounts across all our retail brands, corporate perks program and a competitive salary package.

**How to apply**

**Our Culture of Inclusion**

Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.

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