Asset and Configuration Manager

Our Purpose
Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.

The Nuts and Bolts

Why You Want to Join Us - Our Team and Culture, Benefits, Career Growth and Flexibility
We are local at heart, yet world-class in capability. We’ve managed to maintain our local family feel whilst expanding globally across Australia, ASIA, US and the UK. In the regions we continue to grow and actively support local workforces and their families, and we are focused on being a great place to work to facilitate an environment that encourages our employees to strive to imagine what’s possible, challenge the status quo and put forward fresh, diverse thinking. For our employees, this results in such fantastic perks as:

- a competitive salary package with annual pay reviews aimed at maintaining a high employee retention rate.
- impressive benefits such as discounted or even free healthcare and life insurance from leading providers and considerable discounts from local retailers.
- a supportive and flexible working environment.
- a strong focus and dedication for employee development, assisting from an both an advisory and financial perspective, helping people to attain the certifications needed for genuine career growth.
- Having a large scale, globally respected IT organisation on your resume, and great opportunities to progress within.

**About the Role**:
As the Asset and Configuration Manager you will be accountable for the entire configuration process, ensuring the Configuration Management Database (CMDB) currency and accuracy of information for a very high-profile Datacom customer. You will have the opportunity to be part of entire New Zealand based Operations business team working with other ITIL Process Managers. You will also be responsible for producing service metrics, and performance reporting analysis, ensuring a high-quality services from people, process and technology perspective. We are not looking for an experienced manager in this instance (in fact, no management experience is necessary), rather someone that can work under and learn well from one. This will essentially be an Associate level position and will be perfect for someone with IT skills and knowledge wanting to move into a management position. Working knowledge of Excel and comfort with data analysis are a must, however.

**Note - We prefer someone Wellington-based for the role but are open to you being based in other NZ locations.**

What You’ll Do
- Govern the SACM Policies and Process, manage the procedures documented in the Configuration Management Plan (CMP) document.
- Review and maintain CMP documentation
- Establish and maintain the customer’s Data Model and CI's in the CMDB
- Be able to build strong business relationships is key as you work closely with the customer and vendor partners along with the delivery teams based on trust and delivery.
- Perform Service Mapping
- Produce and distribute statistical reporting on current activity, trends and process metrics, service level performance and customer specific reporting.
- Provide outstanding customer service and experiences, own and take action on issues effectively and efficiently.

What You’ll Bring
- Entry level experience in configuration and asset management function
- Understanding of ITIL Framework.
- Good knowledge of asset and configuration management within a large organisation.
- Sufficient understanding of technologies to ensure all assets and CI’s are accounted for.
- Demonstrated experience in the development and maintenance of asset reporting
- Team player who is self-motivated and able to work autonomously
- Quick learner and high level of accuracy with data manipulation
- Keen to deliver strategic value to our business and looking for the next step in your career to join a fast growing ANZ team.