Service Desk Analyst

1 week ago

New Zealand Methanex Corporation Full time

**Position Summary

**Position Responsibilities**:

- To effectively manage allocated Business and IT initiatives from the Annual Plans to accepted quality standards
- To sustain strong relationships with users, system owners, business leaders and vendors/suppliers in one or more business functions to proactively identify potential system improvements
- To provide configuration and routine maintenance of the VoIP phone system, allocation of connection end points and training for users when requested
- To understand all regional and global controlled documents relating to this position and identify opportunities to improve procedures and systems. Advise users of their responsibilities under the IT standards
- To undertake research and testing of product updates and new products that maybe beneficial to Methanex’s New Zealand operations
- To ensure that critical IT equipment is secure and maintained in accordance with Global IT Framework and the Manufacturer’s specifications
- To administer user accounts to ensure business needs are met effectively whilst complying with vendor licensing requirements
- Undertake after-hours support for business critical systems. This will be either as on-call support for incidents, or agreed planned after-hours work

**Position Qualifications**:**Qualifications**
- Tertiary qualification in Information Technology / Computer Science / Computer Engineering or related field

**Experience and Skills**
- Advanced knowledge of Windows - Server and Desktop OS
- Advanced knowledge of PC hardware architecture
- Sound knowledge of LAN architecture and concepts
- Sound knowledge of Data protection concepts
- Experience in enterprise data back-up and recovery tools
- Systems support and integration experience; awareness of ITIL processes
- Familiarity with databases, SQL, Office 365, SharePoint, PowerAutomate, and Power Apps
- Familiarity with the Systems Development Life Cycles
- Demonstrated problem solving skills
- Good public relations skills to interface with internal customers and stakeholders
- Excellent written and oral communication skills including Facilitation skills

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