Airport Facilitator

18 hours ago

Auckland City, New Zealand Department of Internal Affairs NZ Full time

**Type**:Fixed term (until 26 June 2026)
**Hours**:Full time
**Location**:Auckland
**Business Group**: Ministerial Services
**Branch**:Partnerships and Commissions
**Salary**:$81,441 - $101,349
- Auckland International Airport | Airside Lounge-Based Office _
- Rostered 5 days per week | 24/7 operation | Shift work required _

The Visits and Ceremonial Office (VCO), Department of Internal Affairs is seeking a professional and organised individual for a **fixed-term role**as an **Airport Facilitator**, based at Auckland International Airport.

**About the Role**:
As an Airport Facilitator, you’ll assist and manage the international arrivals and departures of:

- Guests of Government visits
- Pacific Island Leaders
- Government Ministers

You’ll be based airside in a secure lounge environment, working closely with airport stakeholders to ensure VIP visitors experience a seamless and respectful transition through the airport. This role requires a high degree of independent work.

As part of your role, you will also support specific VCO projects as required.

**What We’re Looking For**:

- Strong interpersonal and communication skills
- A high level of discretion, professionalism, and cultural sensitivity
- Ability to stay calm under pressure and manage logistics efficiently
- Previous experience in aviation, customer service, airport employ, or official/VIP facilitation is an advantage
- Strong computer literacy with familiarity with Microsoft Office
- Adaptability and flexibility to handle changing priorities and environments
- Experience with Pacific cultures, values, languages, and ways of working is preferred
- **Fixed-term contract - 26 June 2026**:

- Rostered 5 days per week (not necessarily Monday-Friday)
- 24/7 operational environment - shift work including nights, weekends, and public holidays
- Full training provided
- Location: Auckland International Airport (airside office)
- If successful you must be willing to undergo a security check

**Why Join Us?**

This is a rare opportunity to contribute to New Zealand’s official diplomatic presence. You’ll be part of a small, high-performing team that plays a key role in supporting international relationships and national events.

**Applications close**:5pm, 28 September 2025.
**Job description**:To review the full job description, please click here.

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