Heavy Diesel Field Service Manager

4 days ago


Auckland City, New Zealand IMG Full time

IMG delivers engineering maintenance, project delivery, fabrication, mechanical services to a wide variety of clients throughout the North Island.

Our heavy diesel department specialises in all aspects of heavy machine maintenance on both mobile and fixed plant equipment in all sectors of industry including mining, quarrying and truck mounted crane and lift systems.

The heavy diesel team carry out full component rebuilds including engines, dyno testing, transmissions, driveline overhauls, hydraulics and suspension on a wide variety of makes and models to meet the needs of our customers.

We are looking for an experienced **Field Service Heavy Diesel Manager** to join our team based in East Tamaki. This is one of two management roles within the Heavy Diesel team, and you will jointly manage the Heavy Diesel department to meet the overall operational needs, you would specialise in the Field Service part of our offering. This is a busy hands-on role, you will need to lead and provide technical support, as well as planning, scheduling, and inspecting work. You will be the key account manager for our clients.

**Key responsibilities**
- Lead the Field Service team - set the overall direction for the team and establish goals
- Monitoring productivity, provide feedback and coaching
- Be responsible for driving continuous improvement
- Be jointly responsible for the teams financials
- Be the key account manager for our HD clients
- Increase market share by proactively following up on leads
- Be a Health and Safety champion

**To be successful in this role you would need to**:

- Qualified Heavy Diesel Mechanic with a high level of technical and diagnostic skills
- Proven experience in a relevant management role, 5 years+
- Be an industry expert, providing a high level of technical and problem-solving
- Outstanding organisational and leadership skills - a people person
- Customer focus and a desire to exceed customer expectations
- High level of initiative and good problem-solving skill



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