People & Communication Administrator - Corporate

**Mō te tūnga | About the role**
- 1.0FTE (40 hours a week), Permanent role.
- Monday to Friday, between 8am - 5pm

The People and Capability (P&C) Administrator role is part of our HR Shared Services (HRSS) whānau. They tautoko (support) the largest workforce in the South Island ensuring we pay our kaimahi (staff) accurately, on time, every time. They - re hard-working and dedicated to delivering their mahi (work) to high standards putting the customer at the centre of what they do.

This P&C Administration kapa (team) tautoko (supports) our rangatira (leaders) and kaimahi (staff), through the employee lifecycle, by delivering a high level of customer service and processing Human Resource and Payroll contractual changes and other administration tasks - many of which are based via our Case Management Service - max. You will spend your time processing these cases to ensure our peoples HR journey is concise and any changes that effect their pay are processed on time.

The P&C Administration team does all of this, while always striving to deliver great and timely customer service to our organisation, rangatira (leaders) and kaimahi (staff) as well as external customers.

In this role, you will be responsible for:

- Delivering excellent customer service via our Case Management Service (max.), both verbal and written.
- Performing high quality and high-volume administration tasks to process contractual changes for the upcoming pay run.
- Supporting the hiring manager and employee through the employee lifecycle/journey
- Processing employee information and maintaining the confidentiality of information, always
- Ensuring legislative compliance across our HR activities
- Resolving or escalating complex cases or conflicts

This role is located in the Corporate office in central Christchurch. As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 3 /Profile 3C.
For further information about the administration and clerical pay equity settlement - Administration and Clerical Pay Equity - Te Whatu Ora - Health New Zealand

**Ko wai koe | About You**

We are looking for someone who has a passion for the manaaki hauora (Health Industry) and wants to contribute in a meaningful way. To be successful in this role, you should enjoy interacting with customers, be able to work autonomously and able to take initiative. In this role, you would be required to work in a fast-paced environment, be able to manage multiple priorities and distractions.

This role would be ideal for someone who is looking to develop an understanding with Human Resources and Payroll in a large complex and ever changing organisation.

**Ngā pūkenga me ngā wheako | Skills and experience**

Your skills should include:

- Experience in customer service within a fast-paced environment while managing multiple conflicting demands;
- Payroll knowledge is preferred but not essential;
- Exceptional written and verbal communication skills
- Exceptional computer skills, you can pick up how to use different systems and are able to pivot between them expertly. Sound typing, and data entry skills are essential;
- The ability to be flexible, to enjoy and thrive off change, be able to learn as you go and follow the process to the letter;
- Attention to detail and accuracy skills;
- Ability to work and remain calm under pressure to meet required deadlines;
- Excellent relationship building skills with our kaimahi (staff), you are not afraid to pick up the phone and work through cases with kaimahi (staff) from other departments;
- Ability to maintain confidentiality and privacy at all times.

**Ngā** **hua | Benefits**
- Ongoing training and development
- Health New Zealand employee benefits

When you work at the Health New Zealand, Te Whatu Ora, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and business.

**Mō mātou - | About us**
- Ko ngā tāngata, te mātua mahi - Putting people at the heart of all we do -_

Health New Zealand, Te Whatu Ora, leads the day-to-day running of our health system across New Zealand, with functions delivered at local, district, regional and national levels. It weaves the functions of the 20 former District Health Boards into its regional divisions and district offices, ensuring continuity of services in the health system.

Here in Canterbury, Waitaha, we deliver health services to the almost 600,000 people that live in the Canterbury region. We are committed to Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations.

**Position Ref**:PCADMIN1