IT Support Technician

**Location: Auckland, Auckland, New Zealand**
**Job ID**: 76130

**We ElevateYou**:
We’re enhancing the quality of life in urban environments by providing the best mobility solutions across buildings.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators and related services. Together Schindler moves more than two billion people every day all over the world. Behind the company's success are over 70,000 employees in more than 100 countries.

In New Zealand, we employ over 150 people across our locations of Auckland, Hamilton, Wellington and Christchurch.

We are committed to providing you with safe, reliable, trusted and innovative building transport solutions so that Schindler New Zealand continues to be your first choice.

We Elevate... You

**Join us as a**

**IT Support Technician - 5 months**:

- At Schindler, we have a great culture that is supportive and inclusive
- Based in Grafton / Avondale, Auckland - Permanent full-time position
- We are passionate about giving our employees the opportunity to grow their career within Schindler.

**About the role**:
As an IT Support Technician, you will be the onsite and remote go-to expert for technology related issues and requests for our staff. This role is ideal for someone with field experience in computer networks, strong office administration skills, and a commitment to delivering exceptional customer service..

This position is a temporary full time role for 5 months.

Your role will include:

- Setup, deploy and change management for laptops and mobile devices.
- Providing technical support including the maintenance of system, networks, and software
- Performing daily back-ups of servers and database
- Support IT admin related tasks.
- Providing IT troubleshooting / helpdesk service under supervision
- Arranging user training (Windows, MS Office, MS Outlook, Lotus Notes, and mobile devices), eg password, OS and software update.
- Providing technical support including the maintenance of copiers and phone system

**What we are looking for**:

- Degree in computer science, electronics and/or IT experience equivalent
- Experience in Server, VMware virtualization, Backup and Network Management.
- Experience in Onsite User Support.
- Experience in Lotus/HCL Domino management and HCL Notes client support.
- Experience in office collaboration with Microsoft 365.
- Have troubleshooting skills with mobile devices (Android and Apple) and VC equipment including MS Teams Rooms
- Deliver outstanding customer service by taking ownership of incidents, requests, problems, projects, and changes efficiently and effectively.
- Ability to manage different actors/stakeholders, with different priority
- Eligibility to work permanently in New Zealand (citizen or permanent resident)

**What's in it for you**:

- Base (Depending on qualification and industry experience): 55,000 to 65,000 NZD annual
- Employee of the month & year recognition with rewards
- Potential for real growth both personally and professionally
- Opportunity to access educational support and social activities

**Do you want to move the future with us?**:
**Together let's elevate New Zealand**:

- At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability._