Claims Consultant Part-time

3 days ago

Christchurch, New Zealand IAG New Zealand Full time

**The Role**:
As a Claims Consultant your purpose is to be the first point of contact for our customers when they need to make a motor vehicle claim. This could be anything from a chip on their windscreen, car crash, or even a dent from the annoying stray trolley in the supermarket.

You will need unlimited Broadband and be within one hour's drive from our locations in Auckland Albany & Sylvia Park, Palmerston North, Wellington, and Christchurch.

**Hours and Training**

Hours and rosters can be tailored to fit around your study commitments and with the option to increase earning potential during holidays.

The hours are flexible working a minimum of 20 hours per week, rostered anywhere between 8am - 6:30pm on weekdays, and you must be available to work at least one weekend shift between 9am - 6pm, either and 8.5 or 7.5-hour shift.

You will undergo 5 weeks full-time training starting Monday to Friday 8.30am-4.30pm. The training will be delivered in a virtual classroom or onsite and supported by our Training Managers. Training is from 22 November - 23 December and you will be required to be available during this period.

**Key Responsibilities**:

- Lodge and proactively manage claims on behalf of IAG customers
- Liaising with and maintaining our long-term Internal and external supplier relationships
- Provide world class customer experiences that create advocates for our business
- Identify priority claims, complex claims and claims from vulnerable customers
- Develop and maintain claims handling, system and policy wording knowledge, including any risk and compliance issues

**Skills and Experience**:

- Empathy - Ability to relate to and adapt your approach to your customers in a caring and professional way
- Customer service experience - if you 've worked in hospitality, retail or call centre environments
- Effective communication skills - active listening, verbal and written
- Confident computer skills
- comfortable navigating multiple systems simultaneously

**Ready for anything? Let’s talk.**

As the largest general insurance group in Australia and New Zealand, we own some of the region's most trusted brands, including State, AMI, NZI, and partnering alongside some of New Zealand leading banks. We are ready for anything.

  • Claim Consultant

    1 week ago

    Christchurch, New Zealand Suncorp Group Full time

    **Claim Consultant - Consumer Property Claims** Suncorp Group is home to some of Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands Vero and Asteron Life. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes - and deliver it to...

  • Claims Consultant

    1 week ago

    Christchurch, New Zealand Tyler Wren Full time

    Opportunities across Fire & General & Domestic Lines - Opportunities in broking - Rewarding Salary & Benefit packages available **About Us**: Tyler Wren is a specialist Insurance & Financial Services recruiter based in Auckland and Christchurch representing clients across New Zealand and Australia. We are currently working on several claims...

  • Claims Consultant

    2 weeks ago

    Christchurch, Canterbury, New Zealand Insurance Australia Group Full time NZ$60,000 - NZ$90,000 per year

    At IAG, were ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.Join our Claims Team and make a real difference when customers...

  • Claims Consultant

    2 weeks ago

    Christchurch, Canterbury, New Zealand IAG Full time NZ$55,000 - NZ$73,000 per year

    At IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.Join our Claims Team and make a real difference when customers...

  • Claims Consultant

    2 weeks ago

    Christchurch, Canterbury, New Zealand IAG NZ Ltd Full time NZ$55,000 - NZ$85,000 per year

    At IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.Join our Claims Team and make a real difference when customers...

  • Claims Technical Advisor – Property Claims

    2 weeks ago

    Auckland, Christchurch, Wellington, New Zealand Job Details Full time NZ$105,000 - NZ$220,000 per year

    Claims Technical Advisor – Property ClaimsJob No: 678006 Auckland, Christchurch, Wellington Permanent Full Time Insurance NZ-B4Join Suncorp and help shape the quality, efficiency, and customer experience of our claims journey. As a Claims Technical Advisor, you'll play a vital role in supporting our Claims Consultants and Team Managers by providing...

  • Claims Administrator

    7 days ago

    Christchurch, New Zealand Marsh Full time

    **Claims Administrator** **What can you expect?** **Wellnz (JLT company)**, now a part of **Marsh** has an opportunity for a motivated and energetic **Claims Administrator **looking for something different, where they can put their excellent communication and relationship building skills to the test. **Wellnz** is a leader in human risk consultancy. We...

  • Claims Senior Coordinator

    7 days ago

    Christchurch, New Zealand Marsh Full time

    **Claims Senior Administrator** **What can you expect?** **Wellnz (JLT company)**, now a part of **Marsh** has an opportunity for a motivated and energetic **Claims Senior Administrator **looking for something different, where they can put their excellent communication and relationship building skills to the test. **Wellnz** is a leader in human risk...

  • Claims Specialist

    1 week ago

    Christchurch, New Zealand Aon Corporation Full time

    Posting Description: - Join a fun and supportive team! Hybrid working! - Busy role with potential to grow within a global organisation - Flexible Location - Christchurch, Timaru or Ashburton **The Opportunity** A fantastic opportunity has come up for a switched on and highly organised Claims Specialist to join our team. Your administration experience...

  • Claims Coordinator

    1 week ago

    Christchurch, New Zealand Marsh Full time

    **Marsh (JLT - WellNZ) **is seeking for a **Claims Coordinator** to join our Team in the **Christchurch **Office. **Role Purpose** - Claims management of a portfolio of clients. - Management of claims to meet SLA, AEP audit standards, legislation and Wellnz’s commitment to quality. - Provide support to case managers in the implementation and delivery of...