Parking and Napier Assist

Napier City Council is entering an exciting new chapter, with an organisational redesign shaping smarter, more connected services for our community.

We’re now looking for a Parking and Napier Assist / Āwhina Tāngata Coordinator - a brand-new role with real impact. This position is all about supporting the smooth delivery of our community-facing services, ensuring they are efficient, compliant, and customer-focused. From day-to-day administration to helping create a safer, more responsive city, you’ll be right at the heart of it.

Based within our Strategy & Urban Development Directorate, you’ll be part of the team that drives planning, policy, and compliance to support sustainable growth and community wellbeing. Just as this directorate supports local businesses and developers through regulatory excellence, you’ll help deliver trusted services that make a visible difference in Napier.

**_ Te Āheinga_** -**The Opportunity
- Coordinate the daily operations of Napier Assist and Parking services, including lease parking and vehicle compound management.
- Manage public and staff enquiries, ensuring high standards of responsiveness and professionalism.
- Support financial administration, contract management, and performance reporting across service areas.
- Administer service contracts related to Napier Assist and Parking infrastructure (such as CCTV, coin collection, meter maintenance, and associated hardware/software), monitoring performance and compliance with contract terms.
- Assist with the preparation and collation of reports, and contribute to the maintenance and development of Standard Operating Procedures (SOPs) for both field and administrative functions.

**_ He kōrero mōhou_** -**About You
- You bring at least 3 years’ experience in operational support, ideally in parking or community safety services.
- You are confident handling public enquiries and complaints, and have strong organisational and communication skills.
- You are comfortable managing financial records, liaising with external agencies, and working in a fast-paced, public-facing environment.
- You have experience with enforcement processes and are not hesitant to connect with external agencies.
- You consistently identify opportunities to enhance and streamline processes.

**_ Ngā painga mōhou_** -**What we Offer
- 5 weeks annual leave after 2 years service
- Discounted Health Insurance Work Scheme + Eye Test Subsidy
- Retailer Discounts + Study assistance
- Employee Assistance Program (OCP)
- Quarterly values awards + Birthday vouchers + Social club
- Free flu vaccinations (annual)
- Ka Awatea Cultural Wānanga + NCC Kapa Haka
- Te Reo Māori language classes

This is a permanent full-time position working 40 hours per week, Monday to Friday and you will be based in Napier.

The annual salary package for this role is between $73,300-$86,200 (including KiwiSaver), with the final offer depending on your skills and experience.

**_He kōrero mō Te Kaunihera o Ahuriri -_** About NCC

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including drug testing, with some roles requiring health screening). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

**_
Please visit Napier City Council Careers website to see full job description_**

Job Description - Parking and Napier Assist / Āwhina Tāngata Coordinator
- Department
- Strategy & Urban Development
- Locations
- Napier
- Employment Type
- Permanent