Visitor Services

2 weeks ago

Napier, New Zealand Napier City Council Full time

Are you a people person who thrives in a fast-paced environment? Do you enjoy creating positive experiences for customers while keeping things running smoothly behind the scenes? We’re looking for a Casual Customer Service Team Member who can provide outstanding service at both Napier Aquatic Centre and Bay Skate, supporting each facility as needed.

This is a dynamic, varied role that allows you to gain experience in two exciting community spaces while using the same streamlined point-of-sale system across both locations. If you love engaging with people and enjoy an active workplace, this is a fantastic opportunity to be part of two unique teams

**_ Te Āheinga_** -**The Opportunity
- Welcome visitors, handle enquiries, and provide expert knowledge about pool and skate facilities.
- Process payments, bookings, and retail sales with accuracy and efficiency using the same point-of-sale system across both sites
- Engage with customers, ensuring an inclusive, welcoming, and safe environment
- Maintain cleanliness and presentation
- Assist with basic equipment maintenance and operational tasks as required

**_ He kōrero mōhou_** -**About You
- Experience in a customer service role
- Strong communication and problem-solving skills
- Confidence handling transactions and managing bookings
- Enthusiasm for creating enjoyable experiences for visitors of all ages
- Availability to work weekends, public holidays, and school holidays

**_ Ngā painga mōhou_** -**What we Offer
- Discounted Health Insurance Work Scheme + Eye Test Subsidy
- Employee Assistance Program (OCP)
- Free flu vaccinations (annual)
- Ka Awatea Cultural Wānanga + NCC Kapa Haka
- Te Reo Māori language classes

This is a casual opportunity, working on an as-needed basis and flexibly across both sites. We’ll give you the opportunity to jump in and fill gaps in rosters giving you the chance to work around your schedule and gain experience in two dynamic environments —no two days are ever the same

We are offering $26-$29 per hour depending on your skills and experience.

**_
He kōrero mō Te Kaunihera o Ahuriri -_** About NCC

Part of our success is shaped by our ability to foster strong, enduring relationships between NCC, Mana Whenua, and Iwi. Our Māori Partnerships team - Te Waka Rangapū - enhance our cultural capability and awareness through education, training, and resources to strengthen cultural competencies.

Before joining our team, please be aware that you will be required to undergo pre-employment checks, including drug testing for a safe workplace. Some roles may also require health screening.

As part of holding a role with Napier City Council, you may be called on to assist in Civil Defence emergencies—an opportunity to support our community when it matters most.

**_ Please visit Napier City Council Careers website to see full job description_**

There is a job description for each role at each site:
Bayskate

Napier Aquatic Centre
- Department
- Community Services
- Locations
- Napier Bay Skate, Napier Aquatic Centre, Napier
- Employment Type
- Casual

  • Customer Service Administrator

    1 week ago

    Napier, New Zealand Napier District Masonic Trust Full time NZ$50,000 - NZ$70,000 per year

    The Napier District Masonic Trust is proud to haveassisted the aged in our community for the past 60 years and will continue toplan and provide housing and care for our elderly in the coming years.We have an excellent reputation for providing qualityresidential aged care and affordable retirement village accommodation. Webelieve every elderly person has a...

  • Customer Service Administrator

    3 days ago

    Napier Field, Alabama, New Zealand Napier District Masonic Trust Full time

    The Napier District Masonic Trust is proud to haveassisted the aged in our community for the past 60 years and will continue toplan and provide housing and care for our elderly in the coming years.We have an excellent reputation for providing qualityresidential aged care and affordable retirement village accommodation. Webelieve every elderly person has a...

  • Kitchen Assistant

    5 days ago

    Napier, New Zealand Summerset Full time

    **Company Description** Summerset is one of the largest retirement village operators and developers in New Zealand. At Summerset, we are passionate about providing quality services and care for our residents.** **Job Description** About the Role**: At Summerset, we place high value on providing an exceptional dining experience for our residents and visitors....

  • Faraday Museum Assistant

    1 week ago

    Napier, New Zealand Napier City Council Full time NZ$24 - NZ$29

    Step into a role where curiosity and connection meet. We're looking for casual Faraday Museum Assistants to be at the heart of Napier's interactive technology museum — welcoming visitors, sharing stories, and helping to create a safe and engaging environment for all ages. No two days are the same: from opening the doors and supporting school groups to...

  • Customer Engagement Specialist

    1 week ago

    Napier, New Zealand Napier City Council Full time

    Ocean Spa has a vacancy for a dynamic Customer Engagement Specialist to join our team on a Fixed Term basis, working 40 hours across 7 days as per roster. Our team of Customer Engagement Specialists deliver exceptional customer service to our visitors, ensuring everyone feels welcome and informed in a friendly, supportive, diverse and inclusive...

  • Lifeguard

    1 week ago

    Napier, New Zealand Napier City Council Full time NZ$26 - NZ$29

    Enjoy being outdoors and helping others stay active? Join Napier City Council as a Lifeguard and make a real difference in our community's health and wellbeing. You'll be on your feet, out in the fresh air, and part of a team that keeps people safe and moving.In this role, you'll oversee aquatic activities across the Napier Aquatic Network, ensuring everyone...

  • Cleaner - National Aquarium of New Zealand (Casual)

    7 days ago

    Napier, New Zealand Napier City Council Full time NZ$60,000 - NZ$70,000 per year

    Love keeping things clean, organised, and looking their best? We're looking for a casual Cleaner at the National Aquarium of New Zealand, you'll play a key role in maintaining the high standards that make our venue such a special place to visit. Working on an as-required basis, this flexible role is perfect if you enjoy variety and want to fit work around...

  • Wild Life Reserve Team Member

    2 weeks ago

    Napier, New Zealand Napier City Council Full time

    Are you passionate about wildlife and the great outdoors? Napier City Council is on the lookout for an enthusiastic individual to become a key player in our Reserves & Playground Maintenance team as a Wild Life Team Member. In this dynamic role, you'll be at the heart of maintaining and showcasing the beauty of our wildlife and other reserves across Napier....

  • Barista

    2 weeks ago

    Napier, New Zealand Ryman Healthcare Full time

    **Are you a friendly and experienced Barista looking for a new challenge? Princess Alexandra Retirement Village in Napier has an opportunity for you!** - Additional $2.50 per hour for all weekend hours worked - Fun, friendly and supportive team environment - Training and development opportunities **About the Role** We have an exciting opportunity to join...

  • IT Infrastructure Team Leader

    1 week ago

    Napier, New Zealand Pan Pac Forest Products Limited Full time

    Due to an internal promotion we are looking for an experienced Infrastructure Team Leader to join our IT team and take ownership of our IT infrastructure. You will manage our IT Infrastructure to make sure it operates to a high standard to meet the demands of a 24x7 environment, whilst ensuring infrastructure assets are securely protected. Lots of variety on...