Customer Connections Specialist

7 days ago

Auckland City, New Zealand Vector NZ Full time

Customer Connections Specialist (multiple opportunities)

Full-time

Engagement type: Permanent - Employee

Department: Customer Excellence

**Culture that powers progress**

At Vector, our culture is more than just words - it’s how we connect, collaborate and make a difference every day. It’s built on a shared commitment to inclusion, innovation and creativity, shaping not just how we operate, but how we power Auckland and create a new energy future.

Here’s what our people have to say about life at Vector.

**Our culture sets us apart**
- ** Diversity makes us stronger** - We encourage our people to bring their whole selves to work, embracing ideas that challenge, inspire and drive change
- ** Connected to our communities** - We’re united around delivering exceptional customer outcomes. We don’t just power homes - we support lives, respond in times of need and help shape a cleaner energy future
- ** Passionate about what we do** - We take pride in keeping the lights on across Auckland, connecting families and driving industry transformation, and are excited about the legacy we’re building - a smarter, cleaner energy future
- ** A diverse culture of staff-led networks and celebrations**- We’re proud of our staff-led networks, and of our growing cultural calendar of events and celebrations across the year, from Matariki and Lunar New Year to Diwali and Eid.

**The role**

As Customer Connections Specialist, you’ll provide a central point of contact for customers, retailers and service providers requiring a new electricity supply, gas supply or distributed generation.

You’ll carry out assessments for requests, and manage all queries, issues and follow-ups that arise throughout their life cycle.

In this role, you’ll benefit from gaining a valuable and broad foundation of understanding in electricity, gas and distributed generation, which can present opportunities for you in whichever direction you may want your Vector career to go

**Who are we looking for?**

We envisage you’ll have:

- A track record of providing an exceptional customer experience
- A proactive, customer-focused attitude, coupled with strong problem-solving skills
- Previous administrative/coordinator experience
- Great communication skills, both written and verbal, with a calm and professional demeanour.

**Why Vector**

We know that great energy starts with great people, and we’re committed to creating an environment where you can be, do and achieve your best:

- Enhance your wellbeing, protect your future and empower your personal and professional growth through our extensive benefits package
- Supercharge your career through internal opportunities, our progression scheme, tailored development plans and investment in your learning and growth
- Join a company embracing innovation and collaborating with leading names worldwide to develop and adopt cutting-edge technologies, like X The Moonshot Factory.

Vector values diversity in all its forms and welcomes people of all backgrounds, experiences, identities and abilities to be part of our team.

**Additional Information**:
Vector values diversity in all its forms and welcomes people of all backgrounds, experiences, identities and abilities to be part of our team.

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