Continuous Improvement Manager

1 day ago

Auckland City, New Zealand Auckland Transport Full time

Are you passionate about driving operational excellence and making meaningful, measurable improvements? Do you thrive in dynamic environments where collaboration, innovation, and impact are at the heart of everything you do?

Be part of Auckland's exciting future and development. From transport infrastructure to customer-focused solutions, we're creating seamless journeys across our city that enable businesses and Aucklanders to thrive.

Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland. Transport has the potential to shape our city for the better - from the streets we live, work and spend time on, to the trains, bus services, cycle and walkways we use every day.

**Te Whiwhinga mahi** | The opportunity**

Auckland Transport Technology Team is on the lookout for a Continuous Improvement Manager to lead transformative initiatives that enhance the efficiency, consistency, and quality of our IT services and processes. This is your opportunity to shape the future of how we deliver technology solutions that support a better-connected Auckland.

**What You'll Do**

As our Continuous Improvement Manager, you'll:

- Lead and manage a prioritised improvement backlog, identifying high-impact opportunities.
- Facilitate workshops and collaborate with cross-functional teams to redesign and optimise workflows.
- Document current and future state processes with clarity and precision.
- Track and report on progress, adoption, and measurable benefits of initiatives.
- Champion a culture of continuous improvement across Business Technology and beyond.

**Nā tāu rourou | What will you bring?**
- A Bachelor's degree in Business, Information Systems, Technology, or related field.
- 8+ years of experience in process improvement, service management, or operational optimisation.
- Proven ability to lead structured improvement initiatives.
- Strong skills in process mapping, documentation, and facilitation.
- Familiarity with ITIL and service management frameworks.

**Nice-to-haves**:

- Certifications in Lean, Six Sigma, or Kaizen.
- ITIL Foundation certification or higher.
- Experience with tools like Jira, Trello, or ServiceNow.
- Background in public sector or service-oriented environments.

**Ko mātou tēnei | Our Organisation**

At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. **Manaakitanga**:

- We care, **Tiakitanga** - Safe with us, **Whanaungatanga** - We connect, **Auahatanga**:

- Better, bolder, together.

In addition, we also offer:

- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern CBD (Wynyard Quarter) waterfront-based office
- 25% discount on public transport services across Auckland
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships

Applications close 4th September 2025

**Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau.**

We tiaki all those who use transport in Tāmaki Makaurau.

LI-RS1

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