Customer Relationship Specialist

2 weeks ago

Palmerston North, New Zealand Toyota Full time

Manawatu Toyota has a fixed term (parental leave cover), full time position in our amazing Guest Experience Team based in Palmerston North. Likely start date would be mid June for initial training, through until early February 2026.

This fixed term role would suit a motivated person who is committed to delivering exceptional service and hospitality, and who enjoys routine, process and knowing what every day will bring. Ideally, you’ll be outgoing, friendly and enjoy dealing with people, but also have a high level of maturity and integrity that ensures you fit in with our culture of excellence. Previous experience in a similar role would be great, but not required - we want someone with the ‘X’ factor who is focused on our customers' needs and also on getting the job done

**_ Objective of position:_**
Show your customer service skills through being a friendly, efficient and effective “first point of contact” to all customers. Interact with customers to provide information in response to inquiries, concerns and requests.

**_ The main duties for this role include:_**
- Managing large amounts of inbound and outbound calls
- Preparing and distributing WOF and service reminders to customers via their preferred contact method
- Processing telephone and online booking requests
- Setting up new, and managing existing, customer accounts; obtaining customer information and maintaining customer database to the highest standard
- Following up on initial contacts and customer interactions; consistently recording all customer interactions, inquiries, comments and complaints
- Obtaining and evaluating all relevant information to handle inquiries, bookings and complaints
- Delivering prepared scripts to ensure new and repeat service and extra care business
- Identifying and assessing customers’ needs and providing appropriate solutions
- Ensuring sound knowledge of product and service requirements to respond to questions, and identify and overcome objections
- Responding promptly to customer inquiries via telephone or electronically
- Providing accurate pricing and delivery information
- Organising workflow to meet customer timeframes
- Directing requests and unresolved issues to the designated resource
- Communicating and coordinating effectively with internal departments

**To be successful in the role you will have the following attributes**:

- Passionate about consistently delivering outstanding customer service
- Attention to detail and accuracy, particularly around data collection and recording
- High level of maturity and integrity to maintain a positive work environment
- Motivated and willingness to learn
- Excellent communication skills
- Ability to interact with a wide range of customers and stakeholders
- Proficient in Microsoft Office suite of programs and experience in using a database
- Strong verbal, written and listening skills
- Negotiation skills
- Adaptability and initiative
- Ability to multi-task, prioritise and manage time effectively
- Ability to work as part of a close-knit team while managing your own workload in line with business requirements.

  • Customer Relationship Specialist

    5 days ago

    Palmerston North, New Zealand Toyota Full time

    Do you have a warm, professional phone manner? Are you a hospitality legend who goes the extra mile to make every single customer feel looked after? YES? Awesome, read on then - Manawatu & TRC Toyota may have your next challenge just around the corner. We are expanding our team and looking for a positive, proactive person to join our amazing Customer...

  • Customer Relationship Advisor

    14 hours ago

    Palmerston North, New Zealand Vestas Full time

    In your role as Customer Relationship Advisor, you will be instrumental in offering remarkable support to our clients. You will diligently engage with customers, resolve inquiries, and offer personalised solutions to ensure they have a seamless experience with our company. Your skill in effective communication, understanding customer needs, and managing...

  • Agri Relationship Manager

    1 week ago

    Palmerston North, New Zealand ANZ Banking Group Full time

    **Req ID**: 95505 **Department**: Business Banking East Coast, Manawatu & Wairarapa **Division**: New Zealand **Location**: Palmerston North Ko Mātou - About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and...

  • Customer Service Specialist

    4 days ago

    Palmerston North, Manawatu-Wanganui, New Zealand Foodstuffs North Island Full time NZ$50,000 - NZ$70,000 per year

    Customer Service Specialist – 6 months Fixed Term Ko wai mātou – About us Kia ora.  We're Foodies.  You know Gilmours, New World, PAK'nSAVE and Four Square right? That's us  With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life.  Locally owned, we...

  • Relationship Manager

    2 weeks ago

    Palmerston North, New Zealand ANZ Banking Group Full time

    **Req ID**: 101234 **Department**: Business Banking East Coast, Manawatu & Wairarapa **Division**: New Zealand **Location**: Palmerston North Ko Mātou - About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and...

  • Customer Service Specialist

    4 days ago

    Palmerston North, Manawatu-Wanganui, New Zealand Foodstuffs North Island Limited Full time NZ$45,000 - NZ$70,000 per year

    Customer Service Specialist – 6 months Fixed TermKo Wai Mātou – About UsKia ora. We're Foodies. You know Gilmours, New World, PAK'nSAVE and Four Square right? That's usWith 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life. Locally owned, we reflect the...

  • Customer Service Specialist

    4 days ago

    Palmerston North Central, New Zealand Foodstuffs North Island Ltd Full time NZ$40,000 - NZ$70,000 per year

    Customer Service Specialist – 6 months Fixed TermKo wai mātou – About usKia ora.  We're Foodies.  You know Gilmours, New World, PAK'nSAVE and Four Square right? That's usWith 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life.  Locally owned, we reflect the...

  • Whiteware Specialist

    1 week ago

    Palmerston North, New Zealand Noel Leeming Full time

    Company Description At Noel Leeming, we live and breathe a fast and innovative culture. Delivering the best in technology and appliances starts with service - and our Passionate Experts are key to our success. The end-to-end service we offer means customers can rely on us to ensure they walk out with the right product for them through live demonstrations,...

  • Customer Support Specialist

    5 days ago

    North Shore, New Zealand ChargeNet Full time

    **ChargeNet** **Customer Support Specialist**: **Auckland, North Shore City** $27.80 - $27.80 Hourly Fixed Term/Temporary - **Be apart of a growing industry**: - **Flexible hours to fit your schedule**: - **Living Wage Employer** ChargeNet is on a mission to accelerate the transition to sustainable transportation by building a comprehensive network of...

  • Procurement Specialist

    6 days ago

    Palmerston North Central, New Zealand Desktop Technology Services Ltd Full time NZ$60,000 - NZ$90,000 per year

    Are you an experienced procurement or software licening expert looking for a new challenge?DTSL Group is looking for a proactive Procurement Specialist to source and manage ICT hardware, software, and licensing solutions for our customers. This role works closely with our vendors, partners, internal sales and technical teams, to ensure accurate quoting,...