Field Technician

2 weeks ago


Christchurch, New Zealand New Zealand Government Full time

You can be part of the manaaki hauora (Health Industry)
This is a great opportunity for someone to contribute to the health industry in a meaningful manner, while bringing their technology skills and experience to the industry.
Mō te tūnga | About the role
Our Information Services Group works hard to support our organisation by providing digital solutions that enable improved health outcomes.
The Field Technicians are responsible for providing onsite and remote support of technology which includes (but is not limited to) desktops, laptops and printers, as well as general troubleshooting of software, training customers and patching network ports.
In this role, you will work to enable a timely resolution to faults experienced by our customers.

**This role involves**:

- Troubleshoot and resolve hardware and software problems
- Manage incident updates in compliance with SLA's
- Assists with the installation, configuration, and ongoing usability of computers, peripheral equipment and software within established standards and guidelines
- Actively participate in the on-call roster, providing after-hours supportNgā pūkenga me ngā wheako | Skills and experience

**This role requires the following**:

- Relevant network and systems experience, as well as sound troubleshooting skills in a complex Windows Enterprise environment
- Exceptional customer relationship skills including the ability to navigate challenging situations
- 3+ years experience in IT Support
- A tertiary level qualification in Business, Science, Information Services, or related field
- Full Drivers Licence
- Excellent communications skills, written and verbalMō mātou | About Us

Te Whatu Ora, Health New Zealand, leads the day-to-day running of our health system across New Zealand, with functions delivered at local, district, regional and national levels. It weaves the functions of the 20 former District Health Boards into its regional divisions and district offices, ensuring continuity of services in the health system.
Here in Waitaha, Canterbury we deliver health services to the almost 600,000 people that live in the Canterbury region.
'Ko ngā tāngata, te mātua mahi - Putting people at the heart of all we do'
We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury.

The culture at Te Whatu Ora - Waitaha, is driven by our ā Mātou Uara (Our Value''''s):

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā huaNgā hua | Benefits of working at Te Whatu Ora [Heath NZ]

When you work at Te Whatu Ora [Health NZ] ,you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Te Whatu Ora [Health NZ], you are part of something greater than yourself and encouraged to be your unique self.
We have a range of clinical and non-clinical roles at Te Whatu Ora - Waitaha, there could be a place for you Please visit our careers website for other roles and find your ideal fit within Te Whatu Ora - Waitaha.
The Future of the Health Industry
Nau mai, haere mai, tauti mai



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