Field Service Manager

1 week ago

Christchurch, New Zealand Kone Full time

Great benefits and remuneration - Base & bonus & car allowance
- Work with industry-leading products and technology
- Join a global organisation with a strong focus on training, safety and quality

At KONE, we bring buildings to life.

Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world - keep people moving no matter what.

Our work will take you in different directions.

We’re looking for a Field Service Manager to join our team in Christchurch, New Zealand. In this position, you will supervise and co-ordinate the activities of field technicians in our Service team, using your ability to manage people and resources, engage proactively with customers and motivate and inspire your team.

What will you be doing?
- Planning and delivering repair/maintenance works
- Monitoring material inventory control and technician rostering
- Managing performance and skill development of the team
- Spending time out in the field developing business relationships
- Develop and maintain customer satisfaction
- Managing maintenance field operations costs (callouts, service repairs, planned maintenance)

What are we looking for?
- Mechanical/Electrical trade qualifications preferred
- Previous elevator/escalator experience highly desired
- Full drivers’ licence
- Proven success in coordinating multiple tasks across multiple teams
- Strong commitment to safety in the workplace
- Ability to interact with customers and ensure positive impact
- High emotional intelligence

There’s so much more to KONE than you may realise.
- Enjoy career progression opportunities within a global organisation
- Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work
- Grow with comprehensive learning and development programs covering a wide range of professional skills

A job at KONE is the start of an experience like no other. You’ll find a bunch of passionate “lifties”, and maybe even become one yourself

This role is being sourced directly by KONE. We respectfully request no agency approaches.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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