Assistant Night Manager

3 days ago

Auckland City, New Zealand PULLMAN Full time

**Company Description** Te Arikinui Pullman Auckland Airport**,**located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand.

From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City.

Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Māori heritage. We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa’s unique culture and breathtaking landscapes.

As our **Assistant Night Manager / Night Auditor**, you’ll be the face of the hotel after hours, leading the overnight team to deliver exceptional guest service while ensuring the smooth operation of the property.

This dual role combines operational leadership with financial accountability — you’ll be responsible for guest experience, overnight security, and balancing the hotel’s accounts. With your professionalism and care, every guest interaction will be memorable, every audit accurate, and every shift safe and seamless.

In this role, you will work a **combination of Assistant Night Manager shifts and Night Auditor shifts**, giving you the opportunity to grow your leadership experience while strengthening your financial and operational skills.

**In this role you will**:

- Lead and manage overnight hotel operations as the primary point of contact.
- Complete nightly audits, reconcile daily accounts, and prepare accurate reports.
- Ensure strict security procedures are upheld, safeguarding both guests and property.
- Deliver friendly, efficient service to guests, resolving issues with confidence and care.
- Support, coach, and guide the night team, ensuring effective handovers to the morning shift.
- Step in to oversee reception when required, ensuring high standards of guest service.

**Qualifications**
- Previous Front Office or hotel operations experience (1-2 years preferred).
- Strong financial and analytical skills with proven accuracy in auditing/cashiering.
- Excellent grooming, communication, and interpersonal skills.
- Ability to stay calm under pressure, handle guest concerns, and lead with integrity.
- Flexibility to work overnight shifts, including weekends and public holidays.

**Additional Information** Why Join Us?**
- Access to Accor Academy and earn while you learn
- Flexible work arrangements to suit your lifestyle
- Enjoy exclusive discounts on dining and accommodation worldwide
- Complimentary meals during shifts
- Paid parking at Park & Ride Auckland Airport
- Paid Birthday Leave & Paid Wellness Leave
- Earn bonuses through our Refer a Friend incentive
- Access Accor’s industry-leading Parental Leave Scheme
- Free and confidential access to our Employee Assistance Program
- Our commitment to Diversity & Inclusion:_
- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._

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