Assistant Night Manager

5 days ago

Auckland City, New Zealand Stamford Hotels & Resorts Full time

**About Us...**

Stamford is one of the largest owner/operator of premium quality hotels in Australia and New Zealand. The group operates a hotel portfolio with nearly 1800 rooms, 1000 employees, and residential assets. At Stamford Hotels and Resorts we understand that our people are our greatest asset. We strive to retain, develop, and reward passionate and success-orientated professionals at all levels. In our pursuit of excellence, we encourage entrepreneurial thinking, challenge the status quo, and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect, and integrity among our employees, business partners, and the community at large. About Stamford Plaza Auckland, we are 286 Guest Rooms and Suites infuse the senses with elegance and sophistication, our 10th floor Pool and Gym facilities have unrivalled views of the harbour and city and is a one of a kind facility within Auckland city.

Stamford Plaza Auckland is currently working with the Ministry of Health & MBIE utilizing the hotel as a managed isolation facility. This is a temporary arrangement.

**About the role**

We are currently looking for an energetic, vibrant, and experienced Assistant Night Manager to join our Front Office team, who will be looking after smooth running of the hotel’s night duties/functions including:

- Reporting to the Night Manager and Front Office Manager, this position will share management responsibilities for the entire hotel overnight for operation and management.
- Managing all areas of Front Office including Reception and Concierge, also Housekeeping and Room Service.
- Ensuring the health and safety of guests and team.
- Working with the team to improve standards and procedures.
- Handle guest complaints efficiently & effectively.
- Minimum 1-2 years of experience in similar capacity in Front Office operations preferably as Night Auditor/Front Office Supervisory.
- Exceptional customer service skills.
- Strong leadership and excellent communication skills.
- Impeccable personal hygiene and grooming standards.
- Experience in Opera or a similar property management system will be an advantage.
- Current General Manager’s Certificate and First Aid Certificate would be an advantage.

**What do we offer ?**

As a team member with us you can expect to receive:

- The opportunity to work with industry professionals in an exciting Hotel environment.
- An attractive food and beverage discount program.
- A competitive wage or salary package
- Discounts on health & wellness memberships
- Ongoing training & development

**How to Apply**

**_
The successful applicant must be legally entitled to work and _**possess current valid work permit**_ in New Zealand._

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